Delivery Manager

Stream; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Private Healthcare

Pension scheme

Season Ticket Loan

Flexible time off

Job summary

Stream is seeking a Delivery Manager (Implementation Manager) to guide clients through onboarding, manage stakeholders, and ensure timely delivery. The role involves hands-on technical work and collaboration with Sales, Solutions, Client Success, and Engineering.

You will own the client relationship from signature to 45 days post-launch. This client-facing role requires excellent communication skills and a solid understanding of APIs, SFTP, and Single Sign-On.

Qualifications

• Proactive and solution-focused mindset.
• Hands-on experience in end-to-end implementation projects, preferably fintech or tech-driven.
• Demonstrated ability to drive projects to successful completion within defined timelines.
• Strong interpersonal and communication skills, enabling collaboration with clients and internal teams.
• Experience in managing client expectations and addressing client concerns.
• Solid understanding of APIs, SFTP, and Single Sign-On.

Responsibilities

• Build positive relationships with customers and shape launch timelines.
• Drive effective internal communication within the project team.
• Address objections and guide clients towards best practices and tailored solutions.
• Explain integration principles to technical and non-technical audiences for buy-in.
• Collaborate to optimize data transfer (SFTP and APIs) between systems.
• Identify and address risks and issues with mitigation strategies.
• Take ownership by identifying blind spots and keeping colleagues informed of progress.
• Contribute to enhancing team best practices and internal processes.

Skills

End-to-end implementation

Client relationship management

Stakeholder management

Problem solving

Effective communication

Tools

APIs

SFTP

Job description

About Stream

Stream is dedicated to improving the financial wellbeing of frontline workers.

We partner with renowned employers such as Asda, Burger King, Hilton, and the NHS to provide their teams with fairer financial services centered around flexible pay. Our all-in-one financial wellbeing super-app empowers over 3 million people to choose when they get paid, track their shifts and earnings, save for a rainy day, utilize budgeting tools, receive free financial coaching, and access fairer financial products.

Stream stands out as a VC-backed company experiencing rapid growth, while also maintaining a social conscience and charity support. Our founding investors include the leading financial charities and impact funds in the UK. We operate on a social charter, ensuring that every product we develop enhances financial health and reduces the $5.6bn financial services "premium" paid annually by lower-income earners.

By joining our team of over 200 passionate individuals, you will contribute to our mission of building a category-leading fintech product. We are united by our commitment to improving financial wellbeing for all.

The Opportunity

The Delivery team at Stream plays a vital role in driving client success. We are responsible for onboarding and launching a diverse range of clients, including well-known brands like the NHS, Asda, Coop, Bupa, and Burger King.

As a Delivery Manager (Implementation Manager) at Stream, you will have a significant impact, guiding clients through the onboarding process, managing internal and external stakeholders, getting hands on technically and ensuring timely project delivery.

Your role is crucial in ensuring ongoing customer and employee satisfaction, leaving clients with a positive impression of a smooth and seamless implementation of Stream. From the initial signature to 45 days post-launch, you will own the client relationship.

This client-facing technical role requires excellent communication skills and technical expertise. You will collaborate closely with various teams, including Sales, Solutions, Client Success, and Engineering.

What will you be doing?

Your primary responsibility will be managing the client's implementation journey. You will:

• Build positive relationships with customers such as Halfords, Asda, Bupa, Burger King, and the NHS. As a trusted advisor, you will help shape decisions and timeframes for an optimal launch.

• Drive effective internal communication and collaboration within the project team to achieve the best possible outcomes for our clients.

• Address objections and guide prospective clients towards Stream's best practices and tailored solutions.

• Simplify and explain integration principles to both technical and non-technical audiences, ensuring clarity and buy-in.

• Collaborate with internal and external teams to optimize data transfer (SFTP and APIs) between systems, aiming to enhance the end-user experience.

• Proactively identify and address key risks and issues in projects, implementing effective mitigation strategies.

• Take ownership by identifying blind spots, optimising problem solving approaches, and keeping colleagues informed of progress.

• Actively contribute to enhancing team best practices, documentation, and internal processes.

What experience might you have?

(But if you're close... we'd still love to talk to you!)

• Proactive and solution-focused mindset, with a blend of technical and business acumen

• Proven hands-on experience in end-to-end implementation projects, preferably in a similar fintech or technology-driven environment

• Demonstrated ability to drive projects to successful completion within defined timelines

• Strong interpersonal and communication skills, enabling you to build relationships and effectively collaborate with clients and internal teams

• Experience in managing client expectations and addressing client concerns

• Solid understanding of technical concepts such as APIs, SFTP, and Single Sign-On

Working Policy:

We operate a hybrid policy with a requirement of 3 days a week in our London office.

Salary:

Dependant on experience. Ranges between £50,000 to £60,000 + bonus/stocks & benefits

What will we do for you?

• 25 Days Annual Leave in addition to public holidays (up to 5 day rollover), as well as flexible time off allowances for any ad-hoc childcare/family/caring needs

• 24 weeks' paid Maternity Leave and 4 weeks paid Paternity Leave for employees with over 12 months service

• Special Leave for In Vitro Fertilisation (IVF) and other fertility treatments

• Sabbatical scheme

• Paid leave to volunteer

• Private Healthcare including comprehensive mental and physical healthcare

• Salary sacrifice to pension, as well as bonus exchange to Pension: reap even more rewards of any bonus by paying into your pension & save on Tax and NI + added compound growth

• Season Ticket Loan

• Access to Salary Sacrifice Schemes via ThanksBen: THE Benefits marketplace. Choose the benefits you want, when you want. Pay less tax, receive more value, including: Workplace nurseries, Cycle to Work, Home and Tech Scheme and more.

• The best benefit of all, access to Stream!

At Stream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Stream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.