Delivery Manager

Isla Health | B Corp™; Greater London; Hybrid; GBP 42,000 - 48,000; Full time

Benefits offered by this job

Hybrid/Remote working

Share options

Flexible hours

Travel flexibility (up to 90 days/year

25 days annual leave

Wellbeing allowance

Pension

Learning budget

Job summary

Isla Health is seeking a talented Delivery Manager / Technical Programme Manager to join the NHS-focused Delivery team in a hybrid UK-wide setup. You will lead NHS implementation projects, manage onboarding, and cultivate strong user relationships to maximise platform value.

The role involves collaborating with Sales, Product and Engineering, and regular travel to London for team sessions and key meetings. As you grow in the role, you’ll deepen platform expertise and influence its future

Qualifications

• Proven work experience as a Programme or Project Manager, Delivery Manager, or similar.
• Understanding of project management methodologies and when to apply them.
• Strong Account Management skills and relationship building with clients.
• Track record of high performance and data-informed decision making.
• Proven experience in benefits realisation within projects.
• Excellent communication, influencing and negotiation skills.
• Comfortable navigating complex organisations and building cross-team networks.

Responsibilities

• Lead multiple NHS implementation projects from onboarding to adoption.
• Streamline delivery processes to be repeatable, efficient and client-friendly.
• Demonstrate impact of Isla’s platform on healthcare services.
• Understand client needs and guide them through implementation for maximum value.
• Act as main point of contact for clients, resolving issues and supporting adoption.
• Collaborate with internal teams to remove blockers and support delivery excellence.

Skills

Programme Management

Delivery Management

Project Management

Account Management

Data-driven decisions

Communication

Stakeholder management

Education

Bachelor or higher degree (2:1 or above)

Job description

Delivery Manager / Technical Programme Manager

Role details: This is a full time role for 40 contracted hours per week.

Salary: £42,000 - £48,000 per annum (plus commission based on performance).

Location: We are a hybrid team, based throughout the UK. We offer the flexibility to work outside of the UK up to 90 days per year; however you must be able to work and live permanently within the UK, and travel to London at least 4 times a year for team meeting sessions and additionally as needed.

We're looking for a talented Technical Programme Manager to join Isla's Delivery team. In this client-facing role, you'll lead NHS implementation projects, manage onboarding, and build strong relationships with users to ensure they get the most out of the Isla platform. You'll work closely with customers to resolve issues, support renewals, and guide adoption - helping our technology have real impact in complex healthcare environments.

As you grow in the role, you'll develop expertise in our platform and influence its future direction to meet the needs of our NHS partners. If you're ambitious, motivated, and enjoy building strong relationships while driving meaningful outcomes, this is a great role for you.

Who We Are

Isla Health is a venture-backed health-tech startup, supporting our partners across the UK, EU and internationally beyond this. We have built a new category of healthcare technology which we refer to as the Digital Pathway Platform (DPP). Founded in 2019, we now support 25% of NHS Trusts and see 2 million submissions on the platform every year.

As a company we are all laser focused on enabling a scalable model of care which empowers healthcare staff and improves patient outcomes. The DPP supports this by setting up digital pathways which are remote-first and asynchronous. As pathways harness sophisticated automation, clinical algorithms and intelligent cohorting, patients always take the optimised route through their pathway, thereby delivering a step change in clinical productivity.

The Team

As we build the Delivery team you will be working closely with all aspects of the business, from Sales right through to Product and Engineering. You will be reporting directly to our Director of Delivery to ensure you're developing professionally, are happy and motivated as well as being exposed to the wider business & health context that we are working in. The people around you will be high performing and will expect a lot from you.

Role Overview

• Lead multiple NHS implementation projects, ensuring smooth onboarding and adoption of the Isla platform
• Streamline delivery processes to make them repeatable, efficient, and client-friendly
• Be focused on measuring and demonstrating the impact of Isla's platform on healthcare services
• Understand client needs and guide them through implementation, helping them get the most value from the platform
• Act as the main point of contact for clients, resolving issues and supporting ongoing adoption
• Collaborate with internal teams to remove blockers and ensure delivery excellence, working closely with Product to develop and strengthen the platform
• Provide input on company strategy and help steer key decisions from a delivery perspective
• Build and expand your professional network within the NHS and healthcare sector
• Run product demos and map out next steps with prospects

Requirements

• Enthusiasm, passion, energy, and a desire to make positive change
• Proven work experience as a Programme or Project Manager, Delivery Manager, or similar
• An understanding of project management methodologies and when to apply them
• Strong Account Management skills, with a desire to grow relationships with both existing and new clients beyond the initial engagement
• Track record of consistently high performance
• Analytical approach with evidence of using data to inform decisions
• Proven experience of running benefits realisation processes within projects
• Excellent communication, influencing, and negotiation skills
• Comfortable navigating complex organisations and building networks across multiple teams

Preferred Qualifications And Background

• Degree qualification: 2:1 or above from a recognised university, or a first-class degree from any university.
• Quantitative background preferred: Degree or academic background in a quantitative discipline such as maths, economics, engineering, physics, or similar.
• Evidence of strong critical thinking: Able to structure problems clearly, analyse information quickly, and make sound decisions in ambiguous situations.
• High level of proactivity: Demonstrates initiative, ownership, and a bias toward action.
• Strong interpersonal presence: Able to build rapport quickly, communicate with confidence, and engage stakeholders effectively

We appreciate you might not meet all of the requirements for this position. If your experience looks somewhat different to the requirements in the job spec but you think you can bring value to this role, we'd love to hear from you.

Benefits

• Work where you do your best work either from home or at our office in 131 Finsbury Pavement (Moorgate)
• Share in our success with EMI share options
• Flexible working times
• Work abroad for up to 90 days per year
• 25 days annual leave on top of bank holidays. Plus, take your birthday off and another significant day off of your choice
• Quarterly meal on us enjoy up to £75 to treat friends or family
• Wellbeing allowance (£50 per month for gym membership/wellbeing activities) or private medical insurance
• Salary sacrifice pension plus access to Mintago for retail discounts, financial coaching, childcare vouchers, virtual GP and more
• Enhanced parental leave to support your family when it matters most
• Quarterly team socials
• An annual learning budget to support your growth
• Work with purpose - you'll be delivering social impact through improved patient healthcare
• Join at an exciting stage - we're a well-funded, rapidly growing health tech company tackling a global challenge
• Help shape the future of Isla - your ideas won't disappear into layers of management. You'll have real ownership, real impact, and help define how we grow the business

What is the hiring process for this role at Isla

• A video submission: Successful applicants will be invited to send a short elevator pitch. We want to see the person behind the CV!
• A screening interview with someone from our People Ops team - 15 minutes
• A role-play type interview our Director of Delivery (Gabi) and another Delivery Manager - 45 minutes
• A final interview with our CEO and Co-founder (Pete) - 30 minutes