Delivery Manager

Cytora; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Flexible working

Remote options

Professional development budget

Annual retreats

Mission-driven culture

Job summary

Cytora, part of Applied Systems, seeks a Delivery Manager to lead the Customer Success delivery function. You will oversee agile delivery, manage resources, and ensure successful initial deployments with governance and benefits tracking. You will report to the Head of Delivery and collaborate across teams to maximise customer value.

The role emphasizes stakeholder engagement, continuous improvement, and capability building within a fast-moving insurtech platform.

Qualifications

• Proven experience in Agile project management.
• Strong problem-solving and proactive thinking.
• Track record of juggling multiple projects with on-time delivery.
• Collaborates effectively with stakeholders at all levels.
• Good grasp of technology and AI/Data Science products.
• Commitment to continuous learning and adapting to change.
• Thrives in a fast-paced, evolving environment.

Responsibilities

• Ensure the team follows internal delivery best practices.
• Communicate effectively across technical and non-technical boundaries.
• Optimize team flow and build agile capabilities.
• Lead continual planning and post-launch benefits realization.
• Identify and address team dynamics issues and provide feedback.
• Contribute to product delivery lifecycle with the Product Lead.
• Manage a business analyst and a Customer Engineer.
• Build strong relationships with internal and external stakeholders.

Skills

Agile project management

Stakeholder management

Team leadership

Cross-functional collaboration

Job description

At Cytora, now an Applied Systems company, our AI-powered platform is reshaping how insurers and brokers connect, decide, and grow across the global insurance ecosystem. We move fast, think big, and build things that matter. If you’re energized by meaningful innovation and want to shape what’s next in Insurtech, this is where that work happens.

The Role at a Glance

Role: Delivery Manager

Team: Customer Success

Location: [London / Remote]

This role is aligned to our hub locations. While we’re especially interested in candidates in or near these areas, we welcome applications from outside of these locations as well.

Position Overview

You're part of the Customer Success Team, reporting to the Head of Delivery where you will utilise your stakeholder management experience to support customer engagement and growth but will predominantly use your project management expertise to manage resources both internally and externally to ensure initial deployments are successful and set up with appropriate governance and benefit measures in place .

If you're passionate about agile delivery and are ready for the next phase of our exciting journey, we want to hear from you.

What You’ll Do

• Process: Ensure your team follows our internal delivery best practices.
• Communication: Effectively communicates across technical and non-technical boundaries, building trust and authenticity.
• Delivery Momentum: Optimizes team flow, addresses issues, and builds agile capabilities within the team.
• Planning: Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization.
• Team Dynamics and Collaboration: Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision.
• Lifecycle Perspective: Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.
• Team Management: Effectively manages a business analyst and a Customer Engineer.
• Stakeholder Management: Builds a close relationship to internal and external key stakeholders and ensures continuous engagement.

What We’re Looking For

If this role sounds like the right next move, we’d love to hear from you. You might bring:

• Proven experience in Agile project management, demonstrating successful implementation of methodologies.
• Excellent problem-solving and critical-thinking skills, addressing challenges proactively.
• Track record of managing multiple projects simultaneously, ensuring timely delivery.
• Effective collaboration with stakeholders at all levels.
• Strong understanding of technology and its applications, especially in AI/Data Science products.
• Continuous learning mindset, staying abreast of industry trends in Agile practices.
• Adaptability to a fast-paced and evolving work environment.

Bonus points if you also have:

• Agile Certification: CSM, TKP, KMP, or KCP.
• Industry experience: Distributed teams, AI/Data Science products.
• Insurance Industry Knowledge: Familiarity with the insurance industry.
• Multilingual skills: Fluency in English and the ability to write and speak multiple languages - German or French.

Why Cytora

We’re building the future of insurance and we’re doing it together. At Cytora, now an Applied Systems company, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes.

We build a culture that sees you not just your output. You’re a teammate and you matter here. We draw on the full range of our team’s backgrounds and experiences because that diversity is what makes our thinking stronger and our products better.

We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them.

Here’s what you can expect when you join us:

• Competitive salary + OTE(for applicable roles)
• Flexible working and remote options
• Professional development budget & conference access
• Annual company retreats
• A mission-driven culture that puts people first

Learn more about the people behind our products at https://www.cytora.com/about-careers.

Your Security Matters:

Our candidates’ personal information and online safety are top of mind. Applied communicates with candidates only via a secure @cytora.com / @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers.

We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are always conducted by real humans.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.