Delivery Driver / Customer Service Assistant

High Seat Ltd; Bathgate; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Health cash plan

Discounts via Westfield Rewards

Colleague discount

30 days holiday pro rata

Pension and life cover

Discretionary bonus

Free parking

Staff events

Job summary

HSL Chairs in Bathgate is seeking a Delivery Driver/Customer Service Assistant who will travel to customer homes to support appointments and demonstrations, while helping keep vans and showroom clean and premium in appearance.

You will join a small, friendly team with a DBS check required and a strong focus on delivering exceptional customer service and safety standards.

Qualifications

• Full, clean UK driving licence.
• Customer-focused and professional demeanor.
• Willingness to learn and adapt to the role.

Responsibilities

• Drive Comfort Specialists to appointments and assist with demonstrations.
• Ensure vans and showroom are safe, tidy and reflect premium brand.
• Assist in-store with general upkeep and customer service.

Skills

Full UK driving licence

Customer service

Professionalism

Local area knowledge

Attention to detail

Health & safety awareness

Job description

Location: HSL Chairs, Bathgate (however this role will have you visiting customers homes to provide customer service with those who are unable to visit the showroom)

Salary: £12.80 per hour

Hours: 35 hours per week

You must hold a UK Driver's Licence to apply for this position.

Are you someone who takes pride in delivering excellent service and enjoys making a real difference to people’s lives? Do you enjoy being out and about, meeting new people, and helping them find comfort at home? If so, our Delivery Driver/Customer Service Assistant role might be just what you’re looking for.

Our feel-good benefits:

• Health cash plan - cashback on dental, optical and more
• Discounted shopping & gym memberships with Westfield Rewards
• Brilliant colleague discount (friends and family too!)
• 30 days' holiday (pro rata), rising to 33 with long service
• Contributory pension and death-in-service cover
• Discretionary bonus
• Free onsite parking (at most locations)
• Lovely surprise & delight events throughout the year

What does a day in the role of a driver look like?

This is not your typical driving role. As a Delivery Driver/Customer Service Assistant, you’ll work closely with one of our expert Comfort Specialists, driving them to and from customer appointments, supporting with demonstrations and ensuring that our vans and showroom are always safe, tidy and reflective of our premium brand. When not on appointments, you’ll help in-store with general upkeep and customer service, becoming a key part of a small, supportive team. Please note: This is a customer-facing role and will require the successful completion of a DBS check.

A few things you’ll need:

• A full, clean UK driving licence

• To be professional at all times whilst representing our premium brand, driving our comfort specialists to appointments safely and in line with the Highway Code
• To take pride in the cleanliness of the van and to complete vehicle checks maintaining roadworthiness

• To offer a friendly face to customers and assist colleagues with day-to-day tasks when supporting in the showroom (as required), including light maintenance tasks helping to keep the space welcoming and premium
• To undertake regular training to ensure the wellbeing of customers, colleagues and yourself, following health and safety guidelines
• A great eye for detail and a willingness to go the extra mile
• A good local area knowledge and an awareness of potential traffic issues or roadworks
• The ability to safely load, unload, lift and carry heavy items such as demonstration chairs
• High standards to manage the van stock levels and report any maintenance needs

The kind of person we love working with:

• Has a friendly, warm and customer-focused approach.
• A passion for people and helping others
• Flexibility to work occasional weekends when required.
• While previous experience is a plus, it’s your enthusiasm, positive attitude, and eagerness to learn that truly matter to us

A little more about us:

At HSL, we don’t just sell furniture – we create feel good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world-class service has earned us an incredible 4.9/5 rating on Trustpilot, and we’ve been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024.

At HSL, we’re building something truly special – a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.