Delivery Coordinator

Pontoon; Warwick; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading consultancy firm is looking for a Delivery Coordinator for a 12-month contract in Warwick. You will provide frontline service, co-ordinate contracted work, and ensure customer satisfaction. This hybrid role allows for flexibility while still requiring presence in the office at least twice a week. Join a dynamic team dedicated to inclusivity and customer success.

Qualifications

• Experience in customer service and coordination.
• Strong communication and interpersonal skills.
• Ability to manage multiple stakeholders.

Responsibilities

• Co-ordinate delivery of contracted customer work.
• Manage customer enquiries and maintain system data.
• Ensure delivery meets customer expectations while managing risks.

Skills

Customer Service

Stakeholder Management

Data Management

Communication

Job description

Delivery Coordinator

12 Month Contract (Initial)

Warwick

Hybrid Working

Pontoon Solutions are an equal opportunities employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

We are happy to be recruiting for one of our high-profile utilities clients. They are currently looking for a Delivery Coordinator to join them for an initial 12-month contract. However, there may be scope for extension.

Job Purpose:

The role exists to provide excellent front line service to the clients customers, co-ordinating the delivery of contracted customer work by working closely with the Customer Account Managers.

Key Accountabilities:

• Receive, acknowledge and action customer enquiries in accordance with agreed priorities in a timely and professional manner whilst accurately maintaining relevant system data.
• Leverage relationships to identify new opportunities from existing customer portfolio.
• Query and challenge service providers (as required).
• Attend customer meetings to review work progress and gather customer feedback to create action plans for
• Liaise with customers and planning functions to agree all work dates as well as identifying and pursuing alternative dates and work scopes as required, to accommodate customer work where conflicts arise.
• Ensure work is carried out to customer expectations, managing multiple stakeholders to ensure effective delivery to time, cost, risk management and quality.
• Work with the service providers to validate costs and generate accurate invoices in an acceptable timeframe to customers
• Assimilate customer performance information, ensuring that the customer feedback is shared to the appropriate internal stakeholders.

Location:

This is a hybrid working role, with a requirement to work from the clients Warwick office at least 2 days a week.

Working hours:

Standard working hours with some flex where required.

If you feel that this is a role that would suit you then please apply today.

If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.