Delivery Coordinator

Iyuno; Greater London; On-site; GBP 26,000 - 35,000; Full time

Job summary

The role emphasizes collaboration, accurate documentation, and adherence to client specifications. Fluency in English and Polish is required, with attention to detail and the ability to work under pressure.

Qualifications

• Fluent English (written and spoken) is essential.
• Fluent Polish (written and spoken) is essential.
• Excellent attention to detail while being fast.
• Ability to stay focused under tight deadlines and pressure.
• Experience with databases and MS Excel is beneficial.

Responsibilities

• Update and maintain database and records for assignments.
• Collect files from vendors/resources and monitor late vendors.
• Perform quality checks on files, prepare deliverables and send to customers.
• Cooperate with GTS Support, Client Managers, Language Team and Finance Department.

Skills

Fluent English

Fluent Polish

Attention to detail

Deadline driven

Team collaboration

MS Excel

Tools

MS Excel

Job description

Role purpose/ summary: We are looking for Subtitling Delivery Coordinators, energetic and skilled individuals who feel comfortable with working in the systems on 2 screens and many files, professionally communicating with other parties via e-mail, support team members when needed.

Key supporting values & behaviours for the role:

• Agile delivery
• Collaboration across boundaries
• Understanding client needs
• Inclusive communication

KPIs / deliverables:

• Timeliness of subtitling delivery
• Accuracy and quality of subtitling
• Client satisfaction
• Workflow efficiency
• Team collaboration
• Compliance and adherence to specifications
• Problem-solving and issue resolution

Responsibilities:

Working as part of a team to ensure a timely and quality product through timely delivery of set task which include:

• Update and maintain database and records for assignments
• Collect files from vendors/resources, monitor vendors that are notoriously late
• Perform quality check on the files, prepare deliverables and send to customer
• Cooperate with GTS Support, Client Managers, Language Team and Finance Department

Essential qualifications:

• Train colleagues from the team in the workflow for their clients to have a holiday / illness back-up
• Fluent English (written and spoken) is essential
• Fluent Polish (written and spoken) is essential
• Excellent attention to detail but fast
• Ability to stay focused
• Ability to work to tight deadlines and under pressure
• Ability to quickly grasp complex subject matters and share their knowledge with colleagues
• Ability to be a team player while able to work independently
• Experience in working with databases and MS Excel