Delivery Coordinator

Hiscox Underwriting Group Services Ltd (HUGS); Colchester; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Hiscox Underwriting Group Services Ltd (HUGS) is seeking a Property Services Project Analyst to support the Property Services Project Manager & Design Authority with a primary focus on the US portfolio. The role involves coordinating activities, maintaining documentation, and ensuring timely updates.

You will work with internal teams, local office contacts and external suppliers to translate requirements into actionable plans and keep stakeholders informed of progress.

Qualifications

• Experience in project coordination, project support, business administration or a similar role.
• Strong organisational skills with the ability to manage multiple priorities and maintain attention to detail.
• Confident in producing clear reports, trackers and presentations, with good written and verbal communication skills.
• Comfortable working with project plans, budgets, action logs and governance documentation.

Responsibilities

• Support the coordination and delivery of Property Services projects and changes, with a primary focus on the US portfolio.
• Maintain project plans, action trackers, risk and issue logs, budgets and governance documentation to support effective project control.
• Prepare regular reporting and updates for stakeholders, highlighting progress, dependencies, risks and decisions required.
• Coordinate meetings, track actions and follow up with stakeholders, local contacts and suppliers to keep activity moving forward.
• Support procurement, finance and operational processes associated with projects and change activity, ensuring records and approvals are up to date.
• Maintain project documentation, shared files, trackers and systems to ensure information is accurate, current and easy to access.
• Support change implementation activity by helping to coordinate communications, move plans, readiness actions and post-implementation follow up.
• Build effective working relationships with internal stakeholders and third parties to support the successful delivery of projects and change initiatives.
• Provide on-site coordination for project delivery activities, including attending site visits and supervising contractors within agreed zones, schedules, and safety requirements.
• Oversee and support delivery of small works, furniture installations, asset relocations and workplace changes, ensuring alignment to approved layouts, scope, programme, and quality expectations.
• Monitor supplier performance, coordinate logistics and stakeholder interfaces, and identify, log and elevate site issues, including snagging and defect resolution prior to project sign-off.

Skills

Project coordination

Project support

Business administration

Microsoft Office

Tools

Microsoft Office

Job description

Job Type: Permanent Build a brilliant future with Hiscox Position: Property Services Project Analyst Reports to: Property Services Project Manager & Design Authority Band: I

The Team The Property Services team create and maintain environments for everyone to do their best work. This role will support the delivery of the team’s project and change portfolio, with a primary focus on the US, helping to ensure projects are well coordinated, accurately tracked and effectively communicated.

The Role The Property Services Project Analyst will provide day-to-day support to the Property Services Project Manager & Design Authority, with a primary focus on the US project and change portfolio. The role will help coordinate project activity, maintain project documentation, support reporting and governance, and ensure actions, risks, budgets and timelines are tracked effectively. Working closely with internal stakeholders, local office contacts and third-party suppliers, the role will support the smooth delivery of property projects and changes, helping to translate requirements into practical actions and ensuring stakeholders are kept informed of progress.

Key Responsibilities

• Support the coordination and delivery of Property Services projects and changes, with a primary focus on the US portfolio.
• Maintain project plans, action trackers, risk and issue logs, budgets and governance documentation to support effective project control.
• Prepare regular reporting and updates for stakeholders, highlighting progress, dependencies, risks and decisions required.
• Coordinate meetings, track actions and follow up with stakeholders, local contacts and suppliers to keep activity moving forward.
• Support procurement, finance and operational processes associated with projects and change activity, ensuring records and approvals are up to date.
• Maintain project documentation, shared files, trackers and systems to ensure information is accurate, current and easy to access.
• Support change implementation activity by helping to coordinate communications, move plans, readiness actions and post-implementation follow up.
• Build effective working relationships with internal stakeholders and third parties to support the successful delivery of projects and change initiatives.
• Provide on-site coordination for project delivery activities, including attending site visits and supervising contractors within agreed zones, schedules, and safety requirements.
• Oversee and support delivery of small works, furniture installations, asset relocations and workplace changes, ensuring alignment to approved layouts, scope, programme, and quality expectations.
• Monitor supplier performance, coordinate logistics and stakeholder interfaces, and identify, log and elevate site issues, including snagging and defect resolution prior to project sign-off.

Person Specification

• Experience in project coordination, project support, business administration or a similar role.
• Strong organisational skills with the ability to manage multiple priorities and maintain attention to detail.
• Confident in producing clear reports, trackers and presentations, with good written and verbal communication skills.
• Comfortable working with project plans, budgets, action logs and governance documentation.
• Proactive, dependable and solution-focused, with the confidence to follow through and escalating where needed.
• Strong relationship-building skills and the ability to work effectively with colleagues and suppliers across different locations and time zones.
• Good working knowledge of Microsoft Office tools, particularly Excel, PowerPoint, Word and Teams.
• An interest in property, workplace change or project delivery would be advantageous.
• Ability to work outside of normal working hours to complete delivery of key onsite activity.
• Ability to travel if needed to complete onsite surveys and delivery.

About Hiscox

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength — all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We ensure the unique and the interesting. And we search for the same when it goes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and find a business that is solid, but slightly contrary. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull but life at Hiscox is anything but.
If that sounds good to you, get in touch.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job, and we are committed to diversity and creating a truly inclusive culture, which we believe drives success. Working life does not always have to be in the office so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility.

#LI-JC1 #LI-Hybrid Work with amazing people and be part of a unique culture If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us. If this is your first time visiting our career site and you wish to stay in touch please select the 'Introduce yourself' button on the top right. This will allow us to contact you with suitable vacancies. If you are a returning prospect and wish to view our current vacancies please Search for Jobs using the link on the top right. We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values — such as integrity and courage — where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.