Delivery Consultant

SmartRecruiters, Inc.; Dundee; On-site; GBP 35,000 - 48,000; Full time

Job summary

Insights in Dundee is seeking a Delivery Consultant to help organisations unlock potential through learning experiences that deliver measurable value. You’ll work directly with customers to facilitate sessions, build trusted relationships and demonstrate the full value of the Insights portfolio.

This is a customer‑facing, hybrid role blending facilitation, coaching and collaboration across teams. You’ll capture feedback, share best practice, and shape future learning experiences that empower

Qualifications

• Experience delivering high‑impact facilitation and learning experiences.
• Ability to translate insights into practical improvements for customers.
• Strong communication and stakeholder influence across multiple levels.

Responsibilities

• Deliver engaging, relevant and impactful learning experiences that create real value for customers, facilitating both virtual and face-to-face sessions with confidence, gravitas and agility.
• Build credibility and trusted relationships with practitioners and senior leaders.
• Help customers build capability, confidence and long-term success.
• Capture and qualify opportunities that support future customer growth.
• Collaborate across the business to strengthen learning experiences and customer outcomes.

Skills

Customer-focused

Commercially curious

Professional and credible

Learning-oriented

Collaborative

Confident in front of customers

Insights Discovery certification

Job description

Insights is a Learning and Development company that aims to change the worldthrough the power of self-awareness.

Our core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team, we’re made up of different people. A career at Insights is about welcoming people for who they are and supporting their journey towards whoever they want to become.

Job Description

Delivery Consultant

Help organisations unlock their potential through exceptional learning experiences

If you're passionate about creating learning experiences that genuinely make a difference, this could be the role for you.

As a Delivery Consultant, you'll work directly with customers to deliver exceptional learning experiences that help organisations achieve their strategic objectives, build lasting capability, and realise measurable value from their investment in Insights.

Every workshop, coaching conversation and customer interaction is an opportunity to create impact and add value. You'll build trusted relationships with practitioners and senior leaders, strengthen confidence in the Insights portfolio, and help customers turn learning into meaningful action.

This is a customer-facing delivery role first and foremost, allowing you to do what you do best: facilitate engaging learning experiences, inspire change, and help customers achieve measurable outcomes. Alongside delivery, you'll contribute to the ongoing evolution of our learning ecosystem by sharing insights, capturing feedback and helping shape future learning experiences.

What you'll be doing

Creating meaningful impact for customers

Deliver engaging, relevant and impactful learning experiences that create real value for customers, facilitating both virtual and face-to-face sessions with confidence, gravitas and agility.

Build credibility and trusted relationships with practitioners and senior leaders

Help customers build capability, confidence and long-term success

Ensure every engagement leaves customers clear on their next stage of development

You'll be naturally curious about your customers, taking time to understand their challenges, ambitions and opportunities.

Build trusted relationships that strengthen long-term partnerships

Identify opportunities to deepen impact beyond the immediate engagement

Help customers understand the full value of the wider Insights portfolio

Support practitioner development, confidence and product adoption

Capture and qualify opportunities that support future customer growth

Develop collaborative partnerships with our sales colleagues, providing feedback and debriefing opportunities following delivery sessions

Shaping the future of learning at Insights

Your experience in the room matters. You'll play a key role in helping us continuously improve how we deliver learning experiences.

Deliver with agility and flexibility to ensure sessions deliver against outcomes and objectives

Contribute to the improvement of learning materials and facilitation approaches

Share practical facilitation insight and best practice with colleagues

Capture customer and practitioner feedback, themes and learning observations

Identify opportunities to improve future delivery and customer experience

Collaborate across the business to strengthen learning experiences and customer outcomes

Contribute to communities of practice and shared learning

What you'll bring

Customer-focused, with a genuine passion for creating meaningful outcomes

Commercially curious, always looking for ways to deepen value and impact

Professional and credible, able to build trust at every level

Learning-oriented, continually reflecting, improving and sharing insight

Collaborative, enjoying working across teams to achieve the best outcomes

Confident in front of customers, bringing energy, presence and authenticity to every interaction

Qualifications

What you'll bring

• Customer-focused, with a genuine passion for creating meaningful outcomes
• Commercially curious, always looking for ways to deepen value and impact
• Professional and credible, able to build trust at every level
• Learning-oriented, continually reflecting, improving and sharing insight
• Collaborative, enjoying working across teams to achieve the best outcomes
• Confident in front of customers, bringing energy, presence and authenticity to every interaction
• Highly experienced in Insights Discovery, holding and maintaining an active certification with a commitment to continuous professional development

What you're great at

• Delivering high-impact facilitation and learning experiences
• Building strong relationships with practitioners and senior stakeholders
• Translating Insights into practical, real-world application
• Spotting patterns and turning them into meaningful improvements
• Communicating clearly and influencing effectively
• Collaborating across teams and functions to drive incredible experiences and value
• Creating engaging customer experiences that leave a lasting impression

What success looks like

You'll know you're making a difference when:

• Customers achieve their intended outcomes and realise measurable value
• Learning experiences generate strong feedback and advocacy
• Customers leave inspired, confident and clear on what's next
• Opportunities for further impact and growth are identified
• Your insights help improve future delivery, resources and learning experiences
• You contribute to a culture of learning, collaboration and continuous improvement across the business

This is an opportunity to combine your passion for facilitation, coaching and customer impact in a role where your work creates meaningful change every day. You'll help organisations build capability, support practitioners on their development journey, and play an important role in shaping the future of learning at Insights.

If you love creating transformative learning experiences and building relationships that make a lasting difference, we'd love to hear from you.

Additional Information

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.