Delivery Assurance Leader

Kyndryl; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology services company seeks a Delivery Assurance Lead to oversee IT system integration projects. This role involves strategic leadership, delivery oversight, and client relationship management while fostering a high-performance team culture. The ideal candidate will have a strong background in assurance methodologies and exceptional leadership skills.

Benefits

Employee Learning Programs

Volunteering Opportunities

Qualifications

• Experience in developing and implementing assurance methodology.
• Proven track record in delivering large, complex delivery programmes.
• Experience with consulting methodologies and frameworks.

Responsibilities

• Overseeing planning and delivery of complex IT system integration projects.
• Building and maintaining strong client relationships.
• Recruiting and managing a central Delivery Assurance team.

Skills

Leadership

Customer Focus

Collaboration

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl Consult is the fastest growing business within the organization and instrumental to the company's strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through the solutioning and delivery of our Client engagements.

As the Delivery Assurance Lead, you will have a pivotal role across the lifecycle of all programmes from solutioning of the deal to assurance of all consult delivery engagements. This role demands a strong presence at every stage to

• work with Go to Market, Account Bid Teams and Solution Leads to shape deals,
• Review deal pricing and solution design and deliverability
• Ensure delivery projects are correctly staffed across all delivery locations
• and where required turnaround failing programmes through the implementation of robust delivery methodologies and remediation planning.

Your leadership will be critical in fostering talent development and innovation within the organization.

This role is pivot to our Client engagement strategy, impact assessing the feasibility of milestones to Client contractual agreements. As the Delivery Assurance Lead you will work across all industry sectors and professions ensuring a consistent methodology and approach. He/she will be expected to:

Strategic Leadership:
Developing and implementing delivery assurance strategies and frameworks to ensure successful project execution
Providing leadership and guidance to delivery teams
Aligning delivery processes with overall business objectives

Delivery Oversight:
Overseeing the planning, execution, and delivery of complex IT system integration projects
Ensuring projects are delivered on time, within budget, and to the required quality standards
Managing risks and issues associated with project delivery

Working closely with the Complex Projects Lead to identify and execute remediation plans for turnaround projects.

Quality Assurance:
Establishing and maintaining quality assurance processes and standards

Conducting periodic QA of the UKI market's Top 15-20 programmes and providing Exec level dashboard status reporting on these programmes
Monitoring project performance and identifying areas for improvement
Ensuring compliance with relevant industry regulations and standards

Client Relationship Management:
Building and maintaining strong relationships with clients
Ensuring client satisfaction with project delivery
Managing client expectations and addressing any concerns

Team Management:
Recruiting, training, and managing a small, central Delivery Assurance teams for UKI
Fostering a culture of collaboration and high performance
Mentoring and developing team members

Process Improvement:
Continuously evaluating and improving delivery processes
Implementing best practices and industry standards
Driving innovation in delivery methodologies

Who You Are

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

• You will demonstrate experience in developing and implementing assurance methodology.
• You will have a proven track record in shaping and delivering large, complex delivery programmes.
• You will show exceptional leadership and people management skills, with a focus on developing talent and fostering collaboration
• You will have significant experience working with C-suite stakeholders and presenting complex solutions in business terms
• You'll have experience with consulting methodologies, frameworks, and delivery models

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.