Defence Medical Centre Lead Administrator

Serco; Idstone; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive holiday package

Pension scheme (up to 6%)

Internal courses & apprenticeships

Wellbeing & health support

Employee discounts

Job summary

Serco is seeking a Medical Centre Lead Administrator at the Defence Academy in Shrivenham. You will oversee medical centre administration, maintain patient records, manage appointments, and support clinicians with confidential administrative tasks to ensure smooth healthcare delivery for military personnel.

You will handle opening/closing checks, coordinate with nursing staff, and use DMICP/ERS for scheduling, while delivering high-level service and accuracy in all duties.

Qualifications

• GCSE English (A-C) or equivalent.
• Previous admin experience in healthcare preferred.
• Strong organisational skills to manage workloads and priorities.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to handle confidential information with discretion.

Responsibilities

• Lead and support the delivery of medical centre administration and reception activities.
• Maintain patient records and process medical documentation.
• Open/close checks for the Medical Centre and equipment checks for the Nursing team when not available.
• Manage appointment systems and support daily clinics using DMICP.
• Answer telephone enquiries promptly and cover in others' absence.
• Use ERS to manage electronic appointment bookings.
• Maintain appointment spreadsheets and ERS Workbook; chase reports from Hospitals and coordinate with Doctors.
• Book dispensed medication from Pharmacy and pass to patients via Gov notify texts.
• Produce and maintain spreadsheets/databases and provide general admin support to the medical team.

Skills

Organisational skills

MS Office

Communication skills

Discretion with confidential info

Education

GCSE English

Tools

DMICP

ERS

Job description

Serco is seeking a Medical Centre Lead Administrator at the Defence Academy in Shrivenham. You will oversee medical centre administration, maintain patient records, manage appointments, and support clinicians with confidential administrative tasks to ensure smooth healthcare delivery for military personnel.

You will handle opening/closing checks, coordinate with nursing staff, and use DMICP/ERS for scheduling, while delivering high-level service and accuracy in all duties.