Defence GIS Customer Success Manager

Esri UK; United Kingdom; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

6% company pension contribution

Gym and wellbeing contribution

Cycle to Work scheme

Enhanced family-friendly policies

Flexible working arrangements

Ongoing learning and development

Job summary

Esri UK is seeking an experienced Customer Success Manager to expand our footprint across the UK Defence sector. You will build trusted relationships with MOD departments, defence primes and corporate services, and act as a strategic advisor to maximise value from ArcGIS investments.

This role blends customer success, account management and business development, requiring strong stakeholder management, clear value-led outcomes, and readiness to travel across the UK for Defence sites and events.

Qualifications

• Experience in Defence, MOD, National Security or Defence supply-chain ecosystem.

Responsibilities

• Build trusted relationships across Defence organisations, including MOD departments, corporate services, enabling functions and Defence prime contractors.
• Act as a strategic advisor, helping customers maximise value from their ArcGIS investment.
• Manage and grow existing Defence accounts through proactive engagement and customer success planning.
• Identify opportunities to expand GIS adoption across departments, programmes and teams.
• Work with customers to understand business challenges and align Esri solutions to their objectives.
• Support the development and progression of opportunities through Defence procurement routes and frameworks.
• Engage with Defence and National Security partners, integrators, DIPS and Aurora partners, and the wider Defence supply chain.
• Collaborate with Professional Services, Project Management, Support and Technical teams to resolve customer issues and deliver successful outcomes.
• Prepare customer success plans, proposals, presentations and executive-level briefings.
• Contribute to sector growth by promoting best practice, innovation and long-term customer success.

Skills

Defence experience

Customer Success

Account Management

Business Development

Relationship Management

Security Clearances

Job description

Esri UK is seeking an experienced Customer Success Manager to expand our footprint across the UK Defence sector. You will build trusted relationships with MOD departments, defence primes and corporate services, and act as a strategic advisor to maximise value from ArcGIS investments.

This role blends customer success, account management and business development, requiring strong stakeholder management, clear value-led outcomes, and readiness to travel across the UK for Defence sites and events.