Dedicated Logistics Specialist - Sterling

Kuehne + Nagel; Gomshall; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Pension plan

Route 2 Rewards scheme

Employee assistance program

Wellbeing center

24/7 GP access

Job summary

Kuehne + Nagel is seeking a Dedicated Logistics Specialist to provide high-level customer service and operations support for key accounts in aviation logistics. You will understand client needs, plan routes, set deadlines, and offer upgraded services to meet commitments while maintaining proactive communication and issue resolution.

You will monitor shipments, notify customers about delays or charges, and work with the team to improve processes and operational health, strengthening long-term

Qualifications

• Understanding of the Aviation industry and delivering Time Critical shipments using all available services.
• Excellent knowledge of international and domestic airline routings, geography and time zones.
• Extensive customer service experience required.
• Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities.
• Good written and verbal communications skills.
• Ability to organize and manage multiple priorities.

Responsibilities

• Take customer orders including routing, service type, deadlines, and upgraded options.
• Provide continuous notifications and follow-up on delays, charges, and resolutions.
• Monitor shipments and report delays; propose options to reduce impact.
• Maintain SOPs and COPs; collaborate with key account; drive improvements.
• Support with KPI performance and timely reporting.

Skills

Aviation logistics

Time-critical shipping

Customer service

Routings knowledge

Risk assessment

Communication

Job description

Company description: Khne + Nagel (AG & Co.) KG Job description: ? Dedicated Logistics Specialist with the ultimate responsibility to provide dedicated high level customer service and operations support to understand key accounts needs and requirements in proposing solutions to meet deadlines that add value and build long lasting partnerships. How you create impact Maintains and enhances customer services by ensuring procedures are followed To take job orders from the customer, that include but not limited to routing, classifying of service type, establishing a deadline, offering upgraded services to meet deadlines and quoting. To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc). Monitor all shipments as required and report any delays with Logistics options to reduce delay to the customer. Control monthly performance,?monitor volume, immediate actions in case of deviations (i.e. timeliness / accurate reporting) Collaborate with Business Development to propose customer specific work instructions and implement continuous improvement measures that ensures the overall health of our relationship with the key account. Maintain Standard Operating Procedures (SOP) and Customer Operating Procedures (COP) as required. Work strategically with the key customer and ensure expectations are aligned. Take a pro-active approach and drive the process forward toward improved customer loyalty through improved customer experience.

What we would like you to bring

Understanding of the Aviation industry and delivering Time Critical shipments using all available services. Excellent knowledge of international and domestic airline routings, geography and time zones Extensive customer service experience required. Extensive customer service experience required. Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities. Good written and verbal communications skills Ability to organize and manage multiple priorities.

What's in it for you

If you would like to become a valued member of our team, we will make sure that youre rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.