Decarbonisation & Energy Efficiency Advisor – Remote

Bernicia; Ashington; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave

Home working up to 2 days per week

Health cash plan

Gym discounts

Pension with life assurance 3x salary

Job summary

Bernicia is seeking a Decarbonisation Assistant to support customers with energy efficiency projects in Ashington or Durham. The role involves in-home visits, explaining planned measures and potential savings, and coordinating with internal teams and partners to ensure smooth delivery.

You will engage customers throughout the process, provide bespoke advice, and help meet energy efficiency targets while maintaining strong customer focus and clear communication.

Qualifications

• Experience of working in a customer facing environment and a willingness to understand construction and retrofit techniques.
• Excellent communication skills, both written and verbal, along with excellent team working skills.
• Good IT skills, with experience of Word and Excel, and with an ability to update and interrogate bespoke systems.
• Full clean driving licence and the use of a vehicle for work purposes.

Responsibilities

• Provide resident consultation to Bernicia customers in line with PAS2035:2023 pre, during and post installation of energy efficiency measures.
• Visit customers in their homes to explain planned measures, benefits and potential savings.
• Liaise with Bernicia Asset, Property and Housing teams, delivery partner and stakeholders to resolve queries and ensure customer satisfaction.

Skills

Customer facing experience

Communication skills

IT skills (Word & Excel)

Team working

Job description

Bernicia is seeking a Decarbonisation Assistant to support customers with energy efficiency projects in Ashington or Durham. The role involves in-home visits, explaining planned measures and potential savings, and coordinating with internal teams and partners to ensure smooth delivery.

You will engage customers throughout the process, provide bespoke advice, and help meet energy efficiency targets while maintaining strong customer focus and clear communication.