Decant Coordinator

Paragon Asra Housing Limited; Leicester; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discount schemes

Health plan

Leave allowance

Flexible holidays

Car leasing

Hybrid working

Nine-day fortnight

Job summary

Paragon Asra Housing Limited is seeking a Decant Coordinator to support residents moving from their homes, either temporarily or permanently. You will be the main point of contact, guiding residents through options and ensuring practical move details are taken care of.

You'll work with the Housing Operations Directorate to make this challenging process as smooth and positive as possible, balancing empathy with efficient administration in a hybrid setup.

Qualifications

• Experience in social housing, residential property management or welfare environments.
• Strong customer focus with empathy and patience.
• Excellent organizational skills and ability to manage complex administrative processes.

Responsibilities

• Manage a caseload of residents as their main contact throughout their move.
• Help residents explore alternative accommodation options that meet their needs.
• Coordinate practical moves (home loss payments, removals, carpets where applicable).
• Collaborate with Home Moves, Repairs, contractors, local authorities and other teams to keep moves on track.
• Maintain accurate resident and move records and KPI data.
• Provide high-quality customer service and continuously improve the decant service.

Skills

Customer focus

Organization

Communication skills

Problem solving

Empathy

Decision making

Tools

Word

Excel

Outlook

Job description

Are you great with people, organised under pressure and passionate about helping residents through change?

We’re looking for a Decant Coordinator to support residents who need to move from their home, either temporarily or permanently.

You’ll be their main point of contact throughout the process, helping them understand their options, keeping them updated and making sure the practical details of their move are taken care of.

Working closely with colleagues across the Housing Operations Directorate, you’ll help make what can be a challenging experience as smooth and positive as possible.

What’s in it for you….

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing……

You’ll be at the heart of supporting residents through their move, making sure they have the right information, support and communication at every stage. Here’s a snapshot:

• Manage a caseload of residents, acting as their main point of contact and keeping them updated throughout their move
• Help residents explore alternative accommodation and housing options that meet their individual needs
• Coordinate the practical arrangements of a move, including home loss payments, removals and carpets where applicable
• Work closely with Home Moves, Repairs, contractors, local authorities and other teams to resolve issues and keep moves on track
• Maintain accurate resident and move records, ensuring key information and KPI data is up to date
• Provide a high level of customer service while identifying opportunities to improve the decant service and resident experience

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What we’re looking for:

You don’t need to tick every box, but we’d love to hear from you if you bring:

• Experience working in a social housing, residential property management or welfare environment
• A strong customer focus, with the empathy and patience to support residents through potentially challenging circumstances
• Excellent organisation skills, with experience managing complex administrative processes and competing priorities
• Confident communication and relationship-building skills, with the ability to influence and work with a range of people
• A calm, practical and solution-focused approach, with the confidence to make decisions and know when to elevate
• Good IT skills, including Word, Excel and Outlook, with experience using management systems to maintain accurate records

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.