Debt Recovery Specialist (Temporary)

ESSENTIAL EMPLOYMENT LTD; Wembley; On-site; GBP 23,000 - 33,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking a debt recovery specialist in the UK to recover debts including Housing Benefit overpayments. You will manage varied cases, progress them effectively and ensure actions align with legal and ethical standards. The role emphasizes accurate record-keeping and proactive follow-up across channels.

The position requires strong analytical and communication skills, with a customer-focused approach and collaboration with legal and enforcement teams to secure payments.

Qualifications

• Experience in debt recovery and enforcement.
• Experience with Housing Benefit overpayments.
• Ability to manage cases in line with legislation and case law.
• Strong customer-focused approach.

Responsibilities

• Handle complex enquiries across multiple channels and maintain accurate case records.
• Proactively follow up on defaulted arrangements or absconded debtors.
• Take ownership of debt cases, make arrangements and pursue payment.
• Collaborate with legal services, enforcement agents and investigation teams to support service objectives.

Skills

Debt recovery

Customer service

Analytical skills

Communication

Tools

NEC systems

Job description

ESSENTIAL EMPLOYMENT LTD is seeking a debt recovery specialist in the UK to recover debts including Housing Benefit overpayments. You will manage varied cases, progress them effectively and ensure actions align with legal and ethical standards. The role emphasizes accurate record-keeping and proactive follow-up across channels.

The position requires strong analytical and communication skills, with a customer-focused approach and collaboration with legal and enforcement teams to secure payments.