Collections Specialist

Michael Page; Thatcham; On-site; GBP 34,000 - 41,000; Full time

Job summary

Michael Page is seeking a Collections Specialist for a financial services client in Thatcham. You will manage overdue accounts, negotiate payment plans, and maintain all contact records to drive timely recoveries.

Collaboration with internal teams and escalation to legal or external agencies when needed, while ensuring compliance with debt recovery regulations and providing regular progress updates to management.

Qualifications

• Banking recoveries experience is required.
• Experience in debt recovery or similar roles within financial services.
• Strong communication and negotiation skills for sensitive financial discussions.
• Attention to detail and solid organisational skills.
• Familiarity with relevant legal and regulatory frameworks in debt recovery.

Responsibilities

• Manage and monitor overdue accounts to ensure timely recovery of outstanding debts.
• Communicate effectively with clients to negotiate payment plans or settlements.
• Review and analyse account information to develop tailored recovery strategies.
• Prepare and maintain accurate records of all communications and actions taken.
• Collaborate with internal teams to resolve disputes and ensure accurate invoicing.
• Escalate unresolved cases to legal teams or external collection agencies when required.
• Provide regular updates and reports to management on recovery progress and challenges.
• Stay updated on relevant regulations and compliance requirements in debt recovery.

Skills

Banking recoveries experience

Communication skills

Negotiation skills

Attention to detail

Organisational skills

Regulatory understanding

Job description

Client Details

This role is with a company in the financial services industry based in Thatcham.

Description

• Manage and monitor overdue accounts to ensure timely recovery of outstanding debts.
• Communicate effectively with clients to negotiate payment plans or settlements.
• Review and analyse account information to develop tailored recovery strategies.
• Prepare and maintain accurate records of all communications and actions taken.
• Collaborate with internal teams to resolve disputes and ensure accurate invoicing.
• Escalate unresolved cases to legal teams or external collection agencies when required.
• Provide regular updates and reports to management on recovery progress and challenges.
• Stay updated on relevant regulations and compliance requirements in debt recovery.

Profile

A successful Collections Specialist should have:

• Banking recoveries experience.
• Previous experience in debt recovery or a similar role within financial services.
• Strong communication and negotiation skills to handle sensitive financial discussions.
• A good understanding of accounting and finance principles.
• The ability to work effectively under pressure and meet deadlines.
• Excellent attention to detail and organisational skills.
• Familiarity with relevant legal and regulatory frameworks in debt recovery.

Job Offer

• Salary circa £37,500 dependent on the level of experience.
• Permanent position within the financial services industry.

We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.