Debt Recovery & Credit Control Officer (Hybrid/Remote)

Essex County Council; Chelmsford; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Essex County Council is recruiting for a Finance Officer in the Income Collection team to maximise income for Adult Social Care services and ensure timely invoice payments. The role focuses on credit control with customer contact by phone and email, and includes potential remote working with one day per week on-site at County Hall, Chelmsford.

Applicants should have Level 3 education and knowledge of P2P/Income systems, with strong communication skills and ability to work flexibly in

Qualifications

• Educated to RQF Level 3 (A level) including English and Mathematics, or equivalent.
• Good interpersonal and communication skills are required.
• Knowledge of P2P/Income systems and accounts payable/receivable experience is expected.

Responsibilities

• Provide financial support for payments and income collection in line with financial procedures.
• Respond to customer queries via phone and email with professional communication.
• Assist in data analysis and reporting to support organisational performance and compliance.

Skills

Communication

Interpersonal skills

Microsoft Office

Education

RQF Level 3 (A level) including English and Maths

Tools

P2P/Income systems

Job description

Essex County Council is recruiting for a Finance Officer in the Income Collection team to maximise income for Adult Social Care services and ensure timely invoice payments. The role focuses on credit control with customer contact by phone and email, and includes potential remote working with one day per week on-site at County Hall, Chelmsford.

Applicants should have Level 3 education and knowledge of P2P/Income systems, with strong communication skills and ability to work flexibly in