Debt Collection Finance Officer - Hybrid/Remote Role

Essex County Council; Maldon; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

Essex County Council in Chelmsford is seeking a Finance Officer - Debt Collection to join Income Collection within P2P & Income. The role supports recovery of Adult Social Care income and promotes automated payments, including direct debits.

It is a credit control role with significant customer contact via phone and email. To succeed you should have knowledge of P2P/Income systems and accounts payable/receivable experience, plus strong interpersonal and Office skills.

Qualifications

• Educated to Level 3 (A level) including English and Mathematics, or equivalent by experience.
• Commitment to continued personal development within a working environment.
• Knowledge of P2P/Income systems and demonstrable accounts payable, accounts receivable, purchase to pay and e-invoicing experience.
• Good interpersonal and communication skills, both verbal and written
• Aptitude and willingness to work flexibly in multi skilled Operational Teams.
• Level of good competency using Microsoft office packages including, Outlook, Word, and Excel
• Ability to interpret varied information for supporting continuous improvements in service delivery.
• Ability to build effective working relationships with internal and external customers, suppliers, and partners.

Responsibilities

• Provides financial support in relation to the payments and collection of income, to both internal and external customers, contributing towards delivery of the business plan for financial transactions, in support of the wider organisational vision.
• Provides technical support to team members and customers answering more complex queries in a professional manner in accordance with financial procedures. Acts as the subject matter expert for P2P, Assessment and/or Income processes.
• Contribute to the identification and clarification of customer needs, to deliver process and technology changes, which drive efficiency and value for money.
• Contribute to improving financial awareness and capability across the organisation, to promote the culture of empowering budget holders in line with financial regulations.
• Carries out data analysis to produce reports for P2P & Income and external customers, to support the management of organisational performance, maximise income and ensure compliance to Financial Regulations and audit requirements.
• Contributes to service improvement projects/programmes to achieve best practice and organisational efficiency by recommending process improvements and redesign.
• Contributes to maintaining currency on legislation changes and translating these into local policy and procedure, to identify and review potential changes in technology.
• Working collaboratively and flexibly across teams within P2P & Income to deliver a high level of service to all functions.
• Contribute to identifying risks and supporting the resolution, to minimise financial impact and loss to the organisation.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

Skills

Interpersonal skills

Communication skills

Team collaboration

Education

RQF Level 3 / A levels

Tools

Outlook

Word

Excel

Job description

Essex County Council in Chelmsford is seeking a Finance Officer - Debt Collection to join Income Collection within P2P & Income. The role supports recovery of Adult Social Care income and promotes automated payments, including direct debits.

It is a credit control role with significant customer contact via phone and email. To succeed you should have knowledge of P2P/Income systems and accounts payable/receivable experience, plus strong interpersonal and Office skills.