Debt Recovery & Compliance Administrator

Agena Group; Newton Abbot; Hybrid; GBP 26,000; Full time

Job summary

A leading company in the parking and software solutions sector is seeking a Debt Recovery and Compliance Administrator. This role involves managing data compliance activities, ensuring adherence to data protection regulations, and supporting the Debt and Litigation team. The ideal candidate will have strong attention to detail, knowledge of GDPR, and experience in administrative tasks.

Benefits

Discounts on gym memberships

Wellness benefits

Employee Assistance Programme

Cycle-to-work scheme

Incremental holiday increases

Qualifications

• Detail-oriented individual with knowledge of data protection regulations.
• Experienced in administrative tasks including document preparation and data entry.
• Proactive and committed to compliance best practices.

Responsibilities

• Manage data compliance activities and respond to Data Subject Access Requests.
• Ensure adherence to data protection regulations and implement compliance policies.
• Collaborate across departments to protect sensitive information.

Skills

Attention to detail

Data analysis

Effective communication

Education

Knowledge of data protection regulations (GDPR)

Job description

Company Description

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services.

We’re working hard to raise standards within the parking industry, and to promote regulatory compliance. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential.

Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We’re here to help you think differently about parking. Why not join us?

Position

Are you a detail-driven administrator looking for a new challenge?

We are seeking a detail-oriented individual with knowledge of data protection regulations to join the Debt and Litigation team in this newly created role of Debt Recovery and Compliance Administrator.

The Debt Recovery and Compliance Administrator will be responsible for managing data compliance activities and responding to Data Subject Access Requests. This role involves ensuring adherence to data protection regulations, implementing compliance policies, and conducting regular audits to safeguard sensitive information. You will help uphold our compliance integrity, manage key documentation, and collaborate across departments to protect sensitive information and support effective enforcement strategies.

Key Responsibilities

• Serve as the main contact for debt recovery and litigation queries.
• Handle Data Subject Access Requests in line with legal standards.
• Ensure company-wide compliance through cross-functional collaboration.
• Carry out administrative tasks including PCN closures and driver nominations.
• Review and approve litigation witness statements.
• Investigate complex cases and escalate where necessary.
• Manage insolvency documentation and enforcement updates.
• Contribute to internal policy development and updates.
• Support DPO complaint investigations and responses.
• Stay current on data protection legislation.
• Assess litigation risks and recommend cost-effective strategies.
• Monitor changes in PCN enforcement regulations.
  
  

Requirements

Who you are

• You are a detail-oriented individual with knowledge of data protection regulations, such as GDPR.
• Experienced in administrative tasks, including document preparation, data entry, and responding to internal and external queries.
• You ensure effective communication and are proactive, accurate, and committed to staying updated on compliance best practices.
• You can analyse data to make considered decisions that positively impact the business.
• You will be a person who will want to take an active role in the Debt and Litigation team, providing support to both the team and team manager.
  
  

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

• Ambitious: we aim for world class service
• Disruptive: we're here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We're better when we work together
• Innovative: we help people see things differently
  
  

Other information

Salary: £25,396.80 per annum

Hours: Monday - Friday, 9am - 5pm

Location: Newton Abbot - this role has hybrid working flexibilities.

Reports to: Debt & Litigation Team Leader

What We Offer/ Benefits

We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling
• Cycle-to-work scheme
• EV Charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
  
  

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact [e-mail]

(No agency speculative contact – thank you)