Credit Controller

Adecco; Southend-on-Sea; On-site; GBP 24,000 - 32,000; Full time

Job summary

Adecco is recruiting a Debt Recovery Officer in Southend to join a busy team on a temporary-to-permanent basis. You will manage and recover outstanding debt by contacting customers by phone and email, and you will maintain accurate records and prepare regular reports.

Ideal candidates will have experience in debt recovery or credit control and strong negotiation and Excel skills, with the ability to work independently in a fast-paced environment.

Qualifications

• Experience in debt recovery, collections, credit control or accounts receivable.
• Strong telephone communication and negotiation skills.
• Able to handle difficult conversations and payment issues.
• Excellent organisation and admin abilities.
• Proficient in Excel and data entry.
• Able to prioritise and manage multiple accounts.
• Self-motivated and independent.

Responsibilities

• Contact customers via telephone and email to recover outstanding debt.
• Negotiate payment arrangements and ensure timely collection of overdue balances.
• Maintain accurate records and update internal systems and client portals.
• Produce and maintain daily, weekly and monthly debt reports.
• Escalate aged debt and complex cases where appropriate.
• Ensure all activities comply with procedures.
• Handle inbound and outbound calls professionally.
• Provide administrative support to the wider team.
• Monitor accounts and identify collection opportunities.

Skills

Debt recovery

Telephone communication

Negotiation

Organisational skills

Attention to detail

Excel

Independent working

Customer service

Tools

Microsoft Excel

Job description

Debt Recovery Officer (Temp to Perm)

Salary: 12.71 per hour
Location: Southend
Job Type: Temporary to Permanent
Hours: Monday to Friday, 9:00am - 5:30pm

About the Role

We are currently recruiting for a Debt Recovery Officer to join a busy and growing organisation on a temporary-to-permanent basis. This is an excellent opportunity for an experienced collections, debt recovery or credit control professional who is looking to demonstrate their abilities within a supportive team and secure a permanent position.

The successful candidate will be responsible for managing and recovering outstanding debt, liaising with customers by telephone and email, maintaining accurate records and producing regular reports. This role requires a proactive individual with excellent communication skills, strong attention to detail and the ability to work independently.

Key Responsibilities

• Contact customers via telephone and email to recover outstanding debt.
• Negotiate payment arrangements and ensure timely collection of overdue balances.
• Maintain accurate records and update internal systems and client portals.
• Produce and maintain daily, weekly and monthly debt reports.
• Escalate aged debt and complex cases where appropriate.
• Ensure all activities are carried out in line with company procedures and client requirements.
• Handle inbound and outbound calls professionally and efficiently.
• Provide administrative support to the wider team when required.
• Monitor accounts and proactively identify collection opportunities.

Skills & Experience Required

• Previous experience within Debt Recovery, Collections, Credit Control or Accounts Receivable.
• Strong telephone communication and negotiation skills.
• Confident managing difficult conversations and resolving payment issues.
• Excellent organisational and administrative abilities.
• Good working knowledge of Microsoft Excel.
• Strong attention to detail and accuracy.
• Ability to prioritise workload and manage multiple accounts effectively.
• Self-motivated with the ability to work independently.
• Professional and customer-focused approach.

What We're Looking For

The ideal candidate will be resilient, proactive and results‑driven, with a proven track record of successfully recovering outstanding debt while maintaining positive customer relationships. You will be comfortable working in a fast‑paced environment and able to manage your own workload with minimal supervision.

Why Apply?

• Opportunity to secure a permanent role following a successful temporary period.
• Join a growing and supportive business.
• Varied role combining collections, customer service, administration and reporting.
• Immediate start available for the right candidate.

Apply Now

If you have experience within debt recovery, collections or credit control and are looking for your next opportunity, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.