Arrears Recovery Administrator

Innovus; Worcester; On-site; GBP 39,000 - 65,000; Full time

Benefits offered by this job

Car allowance

Job summary

Innovus is recruiting a Debt Recovery Administrator to support the recovery of service charge and/or ground rent arrears across the UK’s property sector. You will act as the first point of contact for inquiries and handle communications for a wide property portfolio.

The role reports to the Senior Debt Recovery Manager and operates within a team of up to 7 colleagues. A DBS check is required, and the company emphasizes development and work-life balance.

Qualifications

• Previous Credit Control or Customer Service experience essential.
• Able to communicate clearly, both verbally and in writing.
• Ability to work autonomously and in a wider team.
• Strong IT skills and data handling ability.

Responsibilities

• Acting as the first point of contact for enquiries by telephone, email & post.
• Providing excellent customer service to over 1,300 leaseholders and residents.
• Ensuing queries are answered quickly and in line with guidelines.
• Carrying out Land Registry searches and data cross-referencing.
• Checking Lease/TP1 documents for interest rates.
• Producing letters in line with procedures.
• Agree and monitor payment plans.
• Take credit/debit card payments by phone.
• Managing incoming/outgoing post.
• Accurate scanning and filing of letters and court documents.

Skills

Credit Control

Customer Service

Communication

Teamwork

Job description

Innovus is recruiting a Debt Recovery Administrator to support the recovery of service charge and/or ground rent arrears across the UK’s property sector. You will act as the first point of contact for inquiries and handle communications for a wide property portfolio.

The role reports to the Senior Debt Recovery Manager and operates within a team of up to 7 colleagues. A DBS check is required, and the company emphasizes development and work-life balance.