Debt Collection Administrator FTC

JR United Kingdom; Chichester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading housing provider in the UK is looking for a Debt Collection Administrator to join their Income Team. In this role, you'll manage debt recovery processes, assist residents with financial advice, and represent the organization in court when necessary. Ideal candidates will have experience in debt collection or rent arrears recovery and excellent communication skills.

Qualifications

• Experience in rent arrears recovery or debt collection preferred.
• Ability to offer financial advice and support.

Responsibilities

• Recover rent arrears and service charges from assigned accounts.
• Respond to resident correspondence regarding account management.
• Provide money management advice to help residents prioritize payments.

Skills

Communication skills

Financial advice

Job description

Job Title: Debt Collection Administrator

Hours: 25 hours per week, negotiable working pattern between Monday-Friday 9am-5pm

Hyde is seeking to recruit a Debt Collection Administrator. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We manage 50,000 homes for over 100,000 customers. Our mission is to provide customers with safe and decent homes, enabling them to realize their potential, enjoy their environment, and contribute to their community.

As a Debt Collection Administrator, you will work within our Income Team to manage the prevention and recovery of rent arrears and other debts.

Responsibilities

• Recover rent arrears and service charges from assigned accounts.
• Respond to resident correspondence regarding account management.
• Provide money management advice to help residents prioritize rent and service charge payments and reduce arrears.
• Offer advice on benefits and welfare entitlements to maximize income, making referrals as needed.
• Represent Hyde professionally at court by attending and presenting cases.
• Refer cases to appropriate teams or external agencies for more in-depth advice.

Skills and Experience Required

• Experience in rent arrears recovery or debt collection is preferred.
• Strong communication skills.
• Ability to offer financial advice and support.

We value diversity and inclusion at Hyde. We aim to create a culture where inclusivity is the norm and everyone can be their authentic selves. Hyde is a disability confident employer and supports reasonable adjustments during the recruitment process.

This advert may close early if a suitable candidate is found.