Collections Specialist (German Speaker)

International Workplace Group plc; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in flexible workspace solutions is seeking a Collections Specialist who speaks German. This role involves managing customer collections, providing exceptional service, and resolving disputes. If you're skilled in communication and organization, apply now to help foster customer retention.

Qualifications

• Strong persuasion and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage collections for corporate customers, ensuring timely invoice payments.
• Resolve disputes and address customer concerns appropriately.
• Complete administrative tasks to support team activities.

Skills

Persuasion

Problem Solving

Customer Service

Communication

Organizational Skills

Team Player Attitude

Education

Experience in Collections

Tools

Microsoft Office Suite

Job description

Join to apply for the Collections Specialist (German Speaker) role at International Workplace Group plc.

Job Purpose
We are looking for Collections Specialists who enjoy engaging with customers. As a Collections Specialist, you will play a key role in helping customers resolve account queries. When a customer is overdue, you will assist them in making a payment to continue their service. The goal is to deliver exceptional customer service and offer viable solutions to encourage payment, ultimately fostering customer retention for Regus.

Key Accountabilities

• Manage collections for corporate customers, ensuring timely invoice payments.
• Resolve disputes and address customer concerns appropriately.
• Ensure payments are allocated promptly.
• Complete administrative tasks to support team activities.
• Maintain a professional service standard at all times.

Required Knowledge, Skills, and Qualifications

• Strong persuasion and problem-solving skills.
• Excellent customer service and communication skills.
• Experience in collections.
• Ability to work independently with minimal supervision.
• Organizational skills to prioritize and multitask effectively.
• Team player attitude.
• Proficiency in Microsoft Office Suite, including Excel and Outlook.

About The Company

IWG has led the flexible workspace revolution for over 30 years, with over 3,400 locations in more than 110 countries. We serve startups, SMEs, and multinationals, providing tailored workspaces and communities to meet diverse needs.

Join us at www.iwgplc.com