Debt Assist Client Manager

Allen Lane; United Kingdom; Remote; GBP 60,000 - 85,000; Full time

Job summary

Allen Lane is seeking a Debt Assist Client Manager, playing a pivotal role in managing key client relationships in local government and private sectors. This remote, full-time role focuses on enhancing client satisfaction and driving growth by capitalizing on service opportunities. The ideal candidate has solid client management experience, excellent communication skills, and a degree-level education or equivalent experience.

Qualifications

• Educated to degree level or equivalent experience.
• Excellent interpersonal and stakeholder engagement skills.
• Self-starter with a positive approach.

Responsibilities

• Manage end-to-end client relationships across multiple accounts.
• Ensure high levels of client satisfaction, drive repeat business.
• Collaborate with operational teams to deliver results.

Skills

Interpersonal skills

Stakeholder engagement

Organisational skills

Time management

Client relationship management

Education

Degree level education or equivalent experience

Job description

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Base pay range

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Permanent Finance Recruitment within Local Government (UK)

Location: Remote | Full-Time | Permanent

Are you passionate about delivering outstanding client service and nurturing long-term relationships? Do you thrive in a fast-paced environment where your insights can directly influence business growth?

Our client is looking for a Debt Assist Client Manager to take ownership of some of their key client relationships across both local government and private sector markets.

About the Role

As a Debt Assist Client Manager, you'll be the key link between clients and delivery teams, ensuring that every stage of the client journey - from onboarding through to wrap-up is seamless, efficient, and delivers measurable value. Your focus will be on maximising client satisfaction, identifying new opportunities, and supporting growth through repeat business and upselling.

What You’ll Be Doing

• Manage end-to-end client relationships across multiple accounts.
• Ensure high levels of client satisfaction, drive repeat business and upselling.
• Maintain regular communication with key stakeholders, tracking performance and revenue against forecasts.
• Lead onboarding and implementation activities for new Debt Assist clients.
• Collaborate with operational teams to deliver results aligned with agreed business cases.
• Proactively identify service improvements and relay client feedback to the business.
• Work closely with Sales and Marketing to prepare for go-live and generate compelling case studies.
• Build a strong sales pipeline through account growth and trusted relationships.

What We’re Looking For

• Educated to degree level or equivalent experience.
• Excellent interpersonal and stakeholder engagement skills, with the ability to communicate at all levels.
• Strong organisational and time management skills – able to manage multiple priorities.
• A self-starter with a positive, professional approach and the ability to work independently or as part of a team.
• Demonstrated ability to identify and act on growth opportunities within existing accounts.
• Experience in client relationship management within a service delivery environment is highly desirable.

Who You'll Work With

You’ll collaborate closely with:

• Tower and Business Group Directors
• Operational Managers
• Sales & Business Development Teams
• Marketing
• Clients and External Suppliers

Our Client

Our client delivers innovative and transformative solutions that support local government and private sector clients. They’re committed to employee growth, client success, and operational excellence. If you're ready to make an impact in a key client-facing role, we want to hear from you.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting and Sales

• Industries

  Outsourcing and Offshoring Consulting and Business Consulting and Services

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