Debt Advisor

s1jobs; Glasgow; On-site; GBP 26,000 - 34,000; Part time

Benefits offered by this job

4-Day Week

Annual Leave 30.5 days

Pension Contributions

EAP

Benefits Platform

Training & Development

Career Progression

Inclusive Culture

Job summary

Advice Direct Scotland is seeking a Debt Advisor to support individuals facing financial challenges by delivering clear, tailored debt advice across phone, email, webchat and social media. You will assess finances, explore suitable solutions, and help clients take practical steps toward financial stability.

Using regulated guidance, you’ll ensure high quality service while maintaining confidentiality. The role supports ongoing training, with a four‑day week and pro‑rated leave in a

Qualifications

• Experience in debt advice, money advice, welfare advice, or a regulated advice environment.
• Excellent written and verbal communication skills.
• Good IT skills.

Responsibilities

• Deliver high-quality debt advice in line with current legislation and best practice.
• Assess clients' financial circumstances, including income, expenditure, and liabilities.
• Help clients identify and access appropriate debt solutions.
• Support clients in preparing financial statements and action plans.
• Identify vulnerabilities and provide appropriate support and referrals.
• Maintain accurate case records using Salesforce.
• Meet quality, compliance, and service delivery standards.
• Participate in ongoing training, coaching, and team development activities.
• Contribute positively to a supportive and collaborative team culture.

Skills

Empathy

Excellent communication

Clear explanations

Attention to detail

Calm under pressure

Education

MATRICS certification or equivalent debt advice qualification

Tools

Salesforce

Job description

Make a Real Difference Every Day

At Advice Direct Scotland, we're passionate about helping people overcome financial challenges and build a better future. As one of Scotland's leading charities, we provide free, practical, and impartial advice on debt, consumer rights, energy, and a range of other issues affecting people's lives.

The Role

As a Debt Advisor, you will support individuals facing financial difficulties by providing clear, accurate, and tailored debt advice. You'll help clients understand their options, explore suitable debt solutions, and take practical steps towards financial stability.

Using a variety of communication channels including telephone, email, webchat, and social media, you'll deliver a professional, non-judgemental, and supportive service while ensuring advice meets regulatory and quality standards.

Key Responsibilities

• Deliver high-quality debt advice in line with current legislation and best practice.
• Assess clients' financial circumstances, including income, expenditure, and liabilities.
• Help clients identify and access appropriate debt solutions.
• Support clients in preparing financial statements and action plans.
• Identify vulnerabilities and provide appropriate support and referrals.
• Maintain accurate case records using Salesforce.
• Meet quality, compliance, and service delivery standards.
• Participate in ongoing training, coaching, and team development activities.
• Contribute positively to a supportive and collaborative team culture.

About You

We're looking for someone who is empathetic, resilient, and committed to helping others.

You Will Have

• Excellent communication and listening skills.
• The ability to explain complex information in a simple and understandable way.
• Strong organisational skills and attention to detail.
• Confidence using IT systems and databases.
• A professional and customer-focused approach.
• The ability to remain calm and solution-focused when dealing with sensitive circumstances.

Essential

Experience & Qualifications

• Experience in debt advice, money advice, welfare advice, or a regulated advice environment.
• Excellent written and verbal communication skills.
• Good IT skills.

Desirable

• Contact centre experience.
• MATRICS certification or equivalent debt advice qualification.
• Experience using Salesforce or similar CRM systems.
• Full training will be provided for the right candidate.***

Proposed Start Date:

Tuesday, 3 November 2026

What We Offer

• 4-Day Working Week
• 30.5 Days Annual Leave (pro rata where applicable)
• Employer Pension Contributions
• Employee Assistance Programme (EAP)
• Employee Benefits Platform
• Comprehensive Training & Development
• Career Progression Opportunities
• Supportive and Inclusive Culture
• The Opportunity to Make a Genuine Difference to People's Lives

31.25 hours per week | 4-Day Working Week

Monday to Friday | 9:00am - 6:00pm (4 days per week)

Equality, Diversity & Inclusion

Advice Direct Scotland is proud to be a Disability Confident Employer. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds, experiences, and communities.

If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.