Dealership Receptionist / Host - PART TIME

Office Angels; Leicester; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Dealership Receptionist/Host to enhance customer experiences. This role involves greeting customers and visitors with professionalism, managing incoming calls, and collaborating with the dealership team to maintain high standards of customer care. The ideal candidate will possess strong communication skills and a positive attitude, contributing to the dealership's reputation for excellence. Join a dynamic team dedicated to providing outstanding service and fostering a welcoming environment for all clients and visitors.

Qualifications

• Strong customer service skills to enhance dealership reputation.
• Excellent communication skills for effective call handling.

Responsibilities

• Greet customers and visitors professionally to promote dealership image.
• Handle calls efficiently and collaborate with the dealership team.

Skills

Customer Service

Communication Skills

Team Collaboration

Job description

Job Title: Dealership Receptionist/Host based in LE10

Reports To: Dealer Principal

Working Hours: 1pm - 6pm Monday - Friday

Main Purpose of the Job:

1. Customer and Visitor Welcome: Ensure all customers and visitors are greeted in a professional, courteous, and friendly manner to promote the dealership's image.
2. Call Handling: Answer both internal and external calls quickly and direct them appropriately and efficiently.
3. Team Collaboration: Work closely with the dealership team to uphold high industry standards in customer care and satisfaction.

Key Performance Areas:

1. Operating Controls: Ensure accurate and timely completion of administrative tasks. Focus on achieving high customer satisfaction through personal conduct and professionalism.
2. Communication: Develop and maintain positive working relationships with colleagues, customers, suppliers, and external representatives, as needed.
3. Policies and Practices: Greet customers and visitors promptly and professionally. Follow all environmental, health, safety, and company policies, ensuring legal compliance.
4. Personal Criteria: Maintain a positive attitude and demonstrate professional behaviour. Support the dealership's reputation for excellence through appropriate appearance and conduct. Regularly assess personal performance and engage in development activities for continuous improvement.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.