Dealer Parts Network Specialist

Changan UK R&D Centre Ltd.; Coleshill Heath; On-site; GBP 28,000 - 38,000; Full time

Job summary

Changan UK R&D Centre Ltd. in Birmingham invites a proactive Parts Coordinator to be the primary contact for dealers and workshops, handling order queries, availability checks and delivery status with accuracy.

You will collect, check and release dealer and NSC parts orders, chase missing parts and back-orders, and maintain minimum stock by dealer while supporting monthly targets for order intake, fill rate and accessory attach.

Qualifications

• A recognised qualification or relevant experience in automotive parts, aftersales or wholesale distribution.
• Strong Excel and Office skills; SAP or a parts portal experience is a plus.
• Accurate data handling and dealer record maintenance.

Responsibilities

• Act as the primary parts contact for dealers and workshops, including order queries, availability and delivery status.
• Collect, check and release dealer and NSC parts orders in line with the demand plan set by the Parts Sales & Distribution Manager.
• Chase missing parts, back-orders and critical vehicle-off-road lines, and keep dealers informed until the part is delivered.
• Deploy and maintain minimum stock quantities by dealer, and flag lines that are over- or under-stocked.
• Support monthly dealer and NSC parts targets, including order intake, fill rate, first-pick contribution and accessory attach.
• Administer returned-parts requests against the agreed policy, and elevate exceptions.

Skills

Excel

Microsoft Office

SAP

Parts ordering portal

Communication

Dealer liaison

Data accuracy

Inventory management

Education

Automotive parts/aftersales experience

Tools

SAP

DMS

Parts portal

Job description

Changan UK R&D Centre Ltd. in Birmingham invites a proactive Parts Coordinator to be the primary contact for dealers and workshops, handling order queries, availability checks and delivery status with accuracy.

You will collect, check and release dealer and NSC parts orders, chase missing parts and back-orders, and maintain minimum stock by dealer while supporting monthly targets for order intake, fill rate and accessory attach.