De Brief Clerk

Dx Freight; Luxulyan; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Health plan

20 days holidays

Long service recognition

Pension scheme

Life assurance

Assistance programme

DX discounts

Career progression

Job summary

DX Freight is seeking a De Brief Clerk in Luxulyan to support the Shift Manager with daily de-briefs, ensuring high standards of customer service and courier compliance. The role involves logging service issues, investigating driver non-compliances, and using company software to monitor performance on road issues.

You will work in a dynamic team, with opportunities for training and progression within the company. A positive, detail-oriented approach is essential for success in this active role.

Qualifications

• Friendly, hard-working and a team player.
• Willingness to learn and progress within the company.

Responsibilities

• Daily de-briefs to ensure high standards of customer service and courier compliance with operational processes.
• Investigate and escalate driver non-compliances as required.
• Use company software to monitor performance and support on-road issues.
• Ensure all returns are coded correctly and logged per SOP.
• Complete ad-hoc de-briefs as needed.
• Download handheld scanner data and report faults.
• POD and address data entry.

Skills

Teamwork

Communication

Flexibility

Job description

De Brief Clerk

Date: 2026-09-17T00:00:00

Location: Luxulyan, Cornwall, GB, PL30 5

Closing Date: 2026-12-19T19:01:53.413

An exciting new De-Brief Clerk opportunity at DX!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Role summary:

To support the Shift Manager in completion of daily de-briefs to ensure high standards of Customer service and courier compliance with all operational processes.

Key responsibilities

• Daily completion of De-brief ensuring any service issues/failures are logged & communicated to Customer service, management team.
• Ensuring all driver non-compliances are investigated & escalated accordingly.
• Use of the company software to monitor performance supporting with on the road issues as required.
• Ensuring all returned items are returned as per SOP.
• Completion of Ad-hoc de-briefs as & when required.
• Daily download of handheld scanners ensuring the condition of the any faults are reported.
• All returns are coded correctly.
• Completion of Ad-hoc vehicle audits.
• POD & address data entry.

Additional information on this role

This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.

Benefits

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!