dc Team Leader

H&M; Milton Keynes; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff discount card

Help@Hand and Retail Trust

Benefit Hub

Cycle to Work scheme

HIP – Incentive Program

Job summary

H&M Group is seeking a DC Team Leader to guide a high‑performing distribution centre team in Milton Keynes. You will lead daily operations, coach staff, and drive compliant, efficient processes that support customer satisfaction and business goals.

Join a culture that values inclusion and development, with opportunities to recruit, onboard and plan workforce capacity while collaborating with cross-functional teams to uphold service targets.

Qualifications

• Experience managing a DC team in inbound/outbound and returns
• Hands-on daily workflow management and problem resolution
• Solid understanding of warehouse management technology and processes
• Familiarity with HR processes and employee relations
• Excellent coordination and communication skills
• Ability to drive diversity and inclusion initiatives

Responsibilities

• Lead day-to-day warehouse operations across inbound, outbound, returns, VAS and inventory
• Coach and develop team members to raise capability and performance
• Set clear expectations, provide feedback, and lead by example
• Foster open communication and recognise individual strengths
• Create a safe, inclusive, and motivating work environment
• Apply HR and disciplinary practices consistently and fairly
• Drive engagement and continuous improvement through data and collaboration
• Support recruitment, onboarding and workforce planning
• Collaborate with internal teams to align priorities and service targets
• Ensure accurate transactions and inventory integrity through counts and audits

Skills

DC inbound/outbound operations

Hands-on leadership

Warehouse management system

Logistics standards

HR processes

Strong communication

Tools

Warehouse Management System

Job description

Job Description

DC Team Leader

WHAT YOU'LL DO

As a Team Leader you will lead a high-performing DC team to ensure daily operational excellence, focusing on team development, compliance, and continuous improvement to support customer satisfaction and business goals.

You will:

• Lead and manage day-to-day warehouse operations, ensuring timely and accurate flow of goods across inbound, outbound, returns, VAS, and inventory functions.
• Train, coach, and support team members to build capability and improve performance.
• Promote accountability through clear expectations, feedback, and hands-on leadership.
• Encourage open communication, team learning, and recognition of individual strengths.
• Build a safe, inclusive, and motivating work environment where team members feel seen, heard, and valued.
• Apply HR, ER, and progressive discipline practices fairly and consistently.
• Drive engagement through ongoing feedback, visibility, and appreciation.
• Actively support initiatives related to Inclusion & Diversity and contribute to a positive team culture.
• Support recruitment, onboarding, and workforce planning based on capacity needs.
• Collaborate with internal teams to align on daily priorities and support service targets.
• Maintain operational standards, drive simplification, and identify opportunities for improvement through data, feedback, and collaboration.
• Ensure accurate system transactions and inventory integrity through routine counts, audits, and investigations.

WHO YOU'LL WORK WITH

You will oversee a team of DC Associates by leading daily operations, organising their workload and serving as their primary point of support. In this role, you will assist the Department Manager in optimizing operational excellence. Additionally, you will collaborate with various stakeholders, including system specialists, wave planners, and the controlling team, to identify and mitigate risks and issues ensuring operational efficiency.

WHO YOU ARE

We are looking for people with ...

• Good operational DC inbound and outbound experience across Online and Retail
• Hands-on approach for pragmatic day-to-day workflow management and problem resolution
• Good understanding of warehouse management system
• Knowledgeable in operational inbound/outbound logistics standards, as well as department sustainability targets
• Experience in formal HR processes
• Strong communicators and possess excellent coordination skills

And people who are...

• Agile, positive about change, and focused on meaningful growth
• Holistic in their approach, can see the bigger picture with a visionary perspective
• Collaborative and able to co-create with others
• Inclusive, empathetic, and encourage diversity
• Aware of impact and contribution to the bigger picture

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU'LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• Staff discount card, usable on all our H&M Group brands in stores and online
• Help@Hand and Retail Trust - complimentary service which includes remote GP, Mental Health support, physiotherapy and many other benefits
• Access to Benefit Hub
• Cycle to Work scheme and Discounted Gym Membership
• Our employees are included in our H&M Incentive Program - HIP

JOIN US

Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are.

Take the next step in your career together with us. The journey starts here.