DC Outbound Operations Manager

H; Milton Keynes; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount card

Help@Hand & Retail Trust benefits

HIP incentive program – HIP

Discounted gym membership

Job summary

H&M Group is recruiting for an DC Inbound Operations Manager in Milton Keynes. You will oversee and optimise daily distribution centre outbound and inbound operations, ensuring compliance while driving improvements in workforce development, service excellence, efficiency, and cost control.

You will lead teams to meet capacity needs, maintain inventory accuracy, and develop leaders. The role emphasises training, inclusion, and alignment with regional sales, operations and safety standards.

Qualifications

• Experience leading large outbound distribution centre operations.
• Strong people leadership and coaching skills.
• Track record of improving efficiency, quality and cost.

Responsibilities

• Lead and optimise outbound operations including store replenishment, online fulfilment, packing, shipping, and inter-DC transfers.
• Drive workforce planning, performance management and inventory accuracy.
• Develop and coach DC Team Leaders for inbound workflows.
• Ensure continuous training and safety across the DC.
• Collaborate with regional teams to align capacity with demand.
• Set and monitor performance goals following global standards.

Skills

Outbound ops leadership

Warehouse management

People leadership

Inventory accuracy

Safety & compliance

Process improvement

Tools

WMS systems

Job description

WHAT YOU'LL DO

As a DC Inbound Operations Manager you will oversee and optimise daily distribution centre Outbound operations, ensuring full compliance while fostering ongoing improvements aligned with key goals for workforce development, service excellence, operational efficiency, and cost management

• Lead and optimise outbound operations including store replenishment, online fulfilment, packing, shipping, and inter-DC transfers, to endure efficiency, quality, and cost alignment


• Lead teams to meet logistics capacity needs, drive operational improvements, and maintain high inventory accuracy through efficient planning and performance management.


• Lad and develop the DC Team Leaders in recruiting, onboarding and coaching to retain a high-performing workforce for Inbound.


• Ensure continuous training for all DC staff.


• Drive employee engagement and foster a culture of inclusion and diversity.


• Collaborate with Regional Sales & Operations and DC Management to align DC operations with sales volumes and service expectations, including garment care, monitor routines, and follow up on return conditions.


• Set, facilitate and monitor performance goals in line with H&M global standards, ensuring transparency and accountability through regular reviews and reporting.


• Ensure compliance with H&M's Standards and local regulations and proactively identify and mitigate operational risks.


• Support DC Management on audits, safety inspections, and loss prevention strategies through training and follow-up on action plans.


• Promote a safe, healthy, and positive work environment aligned with H&M Group's Human Rights principles.


• Support DC Management on the DC's Health & Safety strategy and manage incident reporting protocols.


• Implement sustainability initiatives to minimise waste and environmental impact.

WHO YOU'LL WORK WITH

As an Outbound Operations Manager, you will work closely with DC Management, Team Leaders, and Distribution Centre colleagues to ensure efficient outbound operations and a seamless flow of garments across the business. You will collaborate with Regional Sales & Operations teams to align capacity, service levels, and operational priorities, while partnering with HR, Health & Safety, and Loss Prevention teams to build an engaged, high-performing, and safe workplace. Together, you will drive operational excellence, continuous improvement, sustainability initiatives, and exceptional service delivery in line with H&M standards and business goals.

WHO YOU ARE

We are looking for people with…

• Ability to inspire and lead large and diverse outbound team effectively communicating, collaborating and co creating a long-term strategic vision with short term actions and day to day objectives.


• Experience in managing high-level Team Leaders and a strong understanding of key HR principles, including succession planning, performance management, and talent development.


• Experience in developing others, coaching across levels, and creating an environment of accountability and growth.


• Strong problem-solving skills with a solution-oriented approach


• Expertise in running DC Outbound operations, with an understanding of end-to-end DC processes and garment flow, together with local specificities.


• Knowledge of Systems, HR, Staffing, Security, Health & Safety, and their interconnectivity.


• Ability to lead with strategic agility while maintaining operational excellence and understanding daily performance metrics.

And people who are…

• Agile, positive about change, and focused on meaningful growth


• Holistic in their approach can see the bigger picture with a visionary perspective


• Collaborativeand able to co-create with others


• Inclusive, empathetic, and encourage diversity


• Aware of impact and contribution to the bigger picture

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU'LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• Our employees receive a staff discount card, usable on all our H&M Group brands in stores and online


• Help@Hand and Retail Trust - complimentary service which includes remote GP, Mental Health support, physiotherapy and many other benefits


• Our employees are included in our H&M Incentive Program - HIP


• Discounted gym membership

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.