Barista (PT) - Cafe - Belfast Intl. Airport

Lagardère Travel Retail; Belfast City District; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Night shift premium

Holiday entitlement

Discount – in-store

Cash plan

Pension contributions

Life assurance

Job summary

Lagardère Travel Retail (IRE) is seeking a Barista for the Shipyard Cafe inside Aelia Duty Free at Belfast International Airport. The role is 15 hours per week across two days, in a fast-paced travel retail environment, delivering excellent customer service and high-quality beverages.

Benefits include enhanced pay for night hours, 25 days holiday plus bank holidays, in-store discount up to 25%, cash plan for health costs, pension top-up, and life assurance.

Qualifications

• Previous experience in a restaurant or food service role is preferred but not required.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic math skills for handling payments and calculating bills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome customers in a friendly and professional manner.
• Take food and beverage orders accurately and promptly.
• Provide menu recommendations and answer questions about food and drinks.
• Serve food and beverages to customers, ensuring timely delivery.
• Monitor tables and attend to guests' needs throughout their dining experience.
• Handle customer complaints or concerns with professionalism and resolve issues as needed.
• Process payments and manage cash transactions accurately.
• Maintain cleanliness and organization of the dining area and workstations.
• Assist with setting up and clearing tables, as well as restocking supplies.
• Report all hazards and/or concerns immediately to the manager on duty.

Skills

Customer service

Time management

Attention to detail

Teamwork

Problem solving

Food & beverage knowledge

Willingness to learn

Job description

Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!

Job purpose:

The Barista is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a positive dining experience for guests. You will work closely with the kitchen staff and management to deliver high-quality service and contribute to the overall success of the restaurant. Our Shipyard Cafe is located inside our Aelia Duty Free at Belfast International Airport!

Contract: 15 hours per week, worked across 2days

Benefits:

• Earn £2 extra per hour worked between 12AM - 6AM
• 25 days holiday – Plus bank holidays, with the opportunity to buy or sell up to 5 days to suit your needs
• Up to 25% in-store discount
• Cash Plan – Claim back everyday health costs like dental, optical, and physio.
• Pension – We’ll top up your future with up to 3% monthly contribution to your pension pot.
• Life assurance – Protection for your loved ones with 2x your base salary in life cover, just in case.

** non-contractual benefits wholly at company discretion and subject to change.

Key Responsibilities:

• Greet and welcome customers in a friendly and professional manner.
• Take food and beverage orders accurately and promptly.
• Provide menu recommendations and answer questions about food and drinks.
• Serve food and beverages to customers, ensuring timely delivery.
• Monitor tables and attend to guests' needs throughout their dining experience.
• Handle customer complaints or concerns with professionalism and resolve issues as needed.
• Process payments and manage cash transactions accurately.
• Maintain cleanliness and organization of the dining area and workstations.
• Assist with setting up and clearing tables, as well as restocking supplies.
• Report all hazards and/or concerns immediately to the manager on duty.

Qualifications:

• Previous experience in a restaurant or food service role is preferred but not required.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic math skills for handling payments and calculating bills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Key Skills:

• Customer service excellence.
• Time management and organization.
• Attention to detail.
• Teamwork and collaboration.
• Problem-solving skills.
• Basic knowledge of food and beverage menus.
• Willingness to learn and adapt to new tasks.

Accessing the airport:

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

Our values: Can you feel the HEAT?

HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate

EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands

AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve

TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities

Our company:

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have establisheda comprehensive and world-recognised leadership acrossmultiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.