Day Concierge

Places for People; Guildford; Presencial; GBP 23 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

27 days holiday plus Bank Holidays (PR

Free Healthcare cashback Plan

Sponsorship for study and professional

Pension scheme (matched up to 7%)

Life assurance (4 x annual salary)

Resumo da oferta

Places for People is seeking a Front of House professional for our residential/community sites. You will welcome residents and guests warmly, conduct building checks, and manage queries while maintaining a secure, tidy environment. The role involves handling emergencies with calmness and professionalism.

You will need excellent customer service, strong organisation, and the ability to prioritise tasks. A professional, reliable attitude and neat appearance are essential for this on-site position.

Qualificações

• Front of House experience in residential or hospitality setting.
• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organizational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsabilidades

• Providing a warm, professional welcome to residents and guests.
• Conducting regular building checks and ensuring communal areas are clean and secure.
• Handling queries, complaints, and emergencies with calm and courtesy.
• Monitoring CCTV and managing visitor access.
• Managing deliveries and post in line with company procedures.
• Issuing and logging keys responsibly.
• Proactively addressing cleaning and maintenance issues.

Conhecimentos

Front of House experience

Customer service

Calm under pressure

Organisational skills

Punctual and well-presented

Complaint handling

Descrição da oferta de emprego

Location

Where will I be working?

The Tower, London SW8 2BW

Working Pattern

4 on 4 off rolling rota - 7 AM to 7 PM

Responsibilities

• Providing a warm, professional welcome to all residents and guests
• Conducting regular building checks and ensuring communal areas are clean and secure
• Handling queries, complaints, and emergencies with calm and courtesy
• Monitoring CCTV and managing visitor access
• Managing deliveries and post in line with company procedures
• Issuing and logging keys responsibly
• Proactively addressing cleaning and maintenance issues,

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Qualifications and Experience

• Front of House experience in residential or hospitality setting
• Excellent customer service and communication skills
• Calm, courteous, and professional under pressure
• Strong organizational skills and attention to detail
• Honest, reliable, punctual, and well-presented
• Able to use initiative and prioritise workload
• Confident handling complaints and difficult situations

Benefits

• 27 days holiday plus all Bank Holidays - Pro rata for shift based roles
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services)
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!