Day Concierge

Rendall & Rittner; Greater Manchester; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Fully funded training programmes

Exclusive savings on entertainment/trv

Discretionary bonuses

Team Uniform

20 days holiday + statutory holidays

Employee referral scheme

Pension scheme enrollment

Employee Assistance Programme

Job summary

Rendall & Rittner are seeking a Day Concierge for the Leftbank Apartments in Manchester. You will manage daily resident requests, maintain safety, and provide outstanding customer service across a high-end development with 391 homes and a 24-hour concierge.

The role runs on a 4 on/4 off pattern (0700-1900) and offers a permanent contract with a competitive salary (£25,500 - £28,000 per annum) plus benefits and training opportunities.

Qualifications

• Experience delivering excellent customer service within a busy development or similar environment.
• Ability to lead and inspire colleagues while coordinating with residents and contractors.
• Strong communication skills and a proactive approach to feedback and problem solving.

Responsibilities

• Act as main point of contact for queries from residents, guests and contractors.
• Lead, engage and support the concierge team to deliver high service standards.
• Coordinate with security and facilities to maintain a safe, welcoming environment.
• Respond promptly to issues and escalate when required to ensure resident satisfaction.

Skills

Customer service

Team leadership

Complaint handling

Communication

Job description

Day Concierge position at Rendall & Rittner (Leftbank Apartments – M3)

Location – Leftbank Apartments (Manchester – M3)

Working Hours – 4on 4off 0700-1900

Salary – £25,500 - £28,000 per annum (depending on experience)

Contract – Permanent

Who we are?

Rendall & Rittner are an established, award winning and accredited, Residential Leasehold Property Management company, delivering outstanding management to our clients and lessees nationwide.

Rendall & Rittner is a place where hard work is acknowledged and rewarded, where development is nurtured and supported, where values are never compromised and where success is celebrated.

Every great Rendall & Rittner experience needs great people!

Your working environment?

This role will be based at high end development located in the Spinningfields area of Manchester. The development has 391 residential homes and benefits from amenities including 24 hour concierge service and a secure resident’s carpark.

What makes a successful Concierge at Rendall & Rittner?

• you’ll be a leader who cares passionately about creating a positive and most importantly a safe environment for residents, guests, and your team.
• you’ll be a true expert in customer service, who uses this to lead, engage and inspire others.
• you’re always looking for opportunities to drive the performance of the development.
• you know how to deal effectively with feedback, in the moment. Acting as the main point of contact for all queries.
• your team matters to you, so you support them, working together, building strong working relationships with residents, guests, and external contractors, ultimately supporting a strong unified working environment.
• You’ll already have some brilliant experiences behind you in relation to delivering great customer service, managing complaints, working safely, and working in a team environment.

Working with Rendall & Rittner is more than a job, it’s a career!

As a Concierge at Rendall and Rittner, you’ll receive

• Support with your career development aspirations offering fully funded training programmes
• Exclusive savings on entertainment, travel, shopping, restaurants and health and fitness
• Competitive salary and Discretionary Bonuses
• Team Uniform*
• 20 days holiday plus national holiday days
• Employee referral scheme
• Enrolment into the Rendall & Rittner Pension scheme
• EAP to support on matters such as Family, Health, Money, and Work
• ………………and so much more!

Look us up on LinkedIn for more information or visit our website Rendall & Rittner - Work with us for a list of our current opportunities.

All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates. *some developments vary