Date Center Shift Technician

JLL; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

JLL is seeking a Data Centre Engineer to support Proximity Services at Telehouse Docklands and oversee operations at the adjacent offices in London. You will provide 24/7 technical assistance, install racks and network equipment, manage cabling, and work with global teams to resolve hardware issues.

The role requires hands-on installation experience, strong English communication, and the ability to work 12-hour shifts (days and nights) in a fast-paced data centre environment.

Qualifications

• Experience in computer engineering to support data centre operations.
• Cable installation and management skills for data centre environments.
• Hardware replacement and testing of customer equipment.
• Ability to work in 24/7 shift patterns and communicate effectively.

Responsibilities

• Provide technical assistance and 24/7 support for data centre operations during 12-hour shifts.
• Install and manage racks, housing, network and computer equipment.
• Handle cabling, power strips, rails and cable management; label cabling.
• Identify hardware issues, replace components, test functionality.
• Liaise with global counterparts and third parties on hardware issues.
• Maintain tidiness, security, asset information and installation standards.

Skills

Computer engineering

Cabling

Rack-mount installation

Hardware maintenance

Proactive attitude

Process improvement

Under pressure problem solving

Independent working

English communication

MS Office (Outlook/Word/Excel)

Teamwork

Customer focus / flexibility

Tools

Outlook

Word

Excel

Job description

This is a float role to support of Data Centre Operations for Proximity Services based between Telehouse Docklands Data Centre. Out of hours we look after Paternoster Square Head Office and 5 Canada Square where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. The Data Centre engineer will be responsible for providing technical assistance and overall support to our customers providing 24/7 365 cover through a 12 hour shift pattern days and nights within the data Centre (07:00 to 19:00 and 19:00 to 07:00). The Data Centre Engineer will also be responsible for the installation of racks, housing, network and computer equipment. Each Data Centre Engineer is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling. Liaising with counterparts within the company globally and 3rd parties, on hardware related issues and processes. The Data Centre Engineer will also share responsibility for upholding the standards of tidiness, cleanliness, security, asset information and installation standards within the computer suites.

Job Specifications - Essential Skills, Knowledge And Experience

• Computer engineering experience and knowledge in order to achieve optimum methods of working.
• Cabling experience and knowledge, to achieve optimum methods of working.
• Installation of rack mount kit including HP and CISCO, Dell, Arista, Synergy 1200,
• Hardware maintenance - swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply.
• Highly motivated individual, with a positive & pro-active attitude to work.
• Willingness to make changes to improve operational efficiency through innovation, process, and procedures, adopting and adapting ideas and practices from elsewhere.
• Ability to act rapidly and logically under pressure and making effective use of others in resolving problems.
• Capable of working with the minimum of supervision.
• Good written and verbal communication skills (English).
• Good working knowledge of Outlook, Word, and Excel
• Excellent team skills, with an ability to listen and contribute to discussions and meetings.
• Customer and service focused, with determination to meet their needs.
• Flexible

Job Specifications - Desirable Skills, Knowledge And Experience

• ITIL Accreditation
• Service Now
• xpedite