Datacentre Operations Analyst

Redcentric; Hounslow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in IT services is seeking a Datacentre Operations Analyst to assist in the management and operation of their data centre facilities. This mid-senior level role requires a full UK driving license and relevant technical certifications (MCSA, CCNA) to provide excellent support to customers and maintain operational standards.

Qualifications

• MCSA or MCSE certification required.
• CCENT or CCNA credentials preferred.
• ITIL V3 knowledge is advantageous.

Responsibilities

• Provide operational support for customers at Redcentric sites.
• Manage maintenance records using prescribed systems.
• Assist in maintaining the physical hosting infrastructure.

Skills

Operational Support

Communication

Team Collaboration

Education

Microsoft Certified Solutions Associate (MCSA)

Cisco Certified Entry Networking Technician (CCENT)

ITIL V3

Job description

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The Analyst – Data Centre Operations will aid in the deployment, operation and management of the Customers in its centres. Reporting to the Manager – Data Centre Operations, this role primarily includes the managing of whitespace, colocation and managed customer racks, data cabling, power management, hardware installation, circuit installations, media handling, and fulfilling tasks for our customers on the data centre floor as and when required.

Please note - a full clean UK driving license is essential for this role.

Key Responsibilities

This is not designed to be a list of all tasks undertaken but an outline record of the main responsibilities (5 to 10 maximum). These are indicative of the role and as such the job holder is expected to undertake other duties and responsibilities relevant in nature, level and grade.

• Provide operational support to the required level for all customers based at Redcentric Sites. This may include verbal and written communication as well as face to face interaction with various levels of customer employees.
• Manage maintenance and progression of records for all work and status updates by making use of the prescribed system to do so, i.e. the Ticketing System, Capacity and Tracking Systems, Online Tools and Databases etc.
• Conduct work either for or at the direction of the company for itself or on behalf of its customers, i.e. audits (site and rack), cabling, cross connects, decommissioning, tape rotation, etc.
• Implement and undertake the maintaining of the physical hosting infrastructure (racks, patch frames/panels, data and power tray work, data cabling and cross connects, Telco Carrier space).
• Assist the Site Manager in the maintenance of the look and feel of the site in cooperation with the Product and Support Groups (floor walks to ensure cleanliness, removal of rubbish, process deliveries and collections, monitor and support mechanical and electrical function).
• Communicate with the customer in order to manage the work for the support and setup of customer-specific requirements and when needed provide assistance to the relevant internal teams.
• Work supportively with colleagues, operating in a collegiate manner at all times and in line with the Company’s values.
• Provide Service Desk support in taking and managing calls, emails, and other communications from customers.

Security Responsibilities

Compliance to security policies and other company related policies and procedures are an integral part of employment. Therefore, all staff are expected to:

• Ensure you are aware of and abide by all relevant Company regulations and policies relevant to the role.

Follow Company / departmental policies and working practices, ensuring that no breaches of information security result from any actions.

• Ensure data protection is maintained and information is made available on a need to know basis.

Play an active role in the prevention of unauthorized access and damage to information.

• Report security weaknesses and incidents appropriately to relevant personnel, including the Security function in a timely manner.

Person Specification

This section describes the sum total of knowledge, experience & competence required by the job holder that is necessary for standard acceptable performance in carrying out this role.

Qualifications and Professional Membership

Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) credential(s)

Cisco Certified Entry Networking Technician (CCENT) or applicable Cisco Certified Network Associate (CCNA) credential(s)

ITIL V3

Full UK Drivers license. Job does have a requirement to drive between and work at different Data Centre sites depending on staff levels.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and IT System Data Services

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