Database Manager

London Business School; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

27 days annual leave

USS pension

Onsite gym

Professional development

Cycle to work

Wellbeing programme

Job summary

London Business School is seeking a Database Manager to maximise the value of Raiser's Edge data for alumni engagement and fundraising. You will manage data quality, governance and reporting, enabling teams to build lifelong relationships with alumni and donors.

You will provide end-to-end database capability, support training, and help shape future enhancements as needs evolve in a hybrid working environment.

Qualifications

• Experience with Raiser's Edge or similar CRM fundraising databases.
• Strong analytical and reporting ability.
• Excellent written and verbal communication; training capability.
• Advanced Excel; SQL knowledge desirable.

Responsibilities

• Manage and maintain the Advancement database (Raiser's Edge) with data accuracy and effective use.
• Deliver database training and documentation for new and existing users.
• Analyse changing requirements and support system upgrades with the Head of Data.
• Provide reporting and ad hoc data analysis to support fundraising and engagement.
• Act as first point of contact for complex data issues and maintain issue logs.
• Support data governance, privacy and information security per School policies.
• Mentor the Data Coordinator and enable data provision across Advancement.
• Contribute to School-wide information systems initiatives and data maturity.

Skills

Relational databases

Data governance

Training delivery

Analytical reporting

Stakeholder communication

Tools

Raiser's Edge

SQL

Microsoft Excel

Job description

Enable data-driven alumni engagement at a world-leading business school

Why London Business School?

London Business School; a global and vibrant business community based in three of the world’s most dynamic cities, London, Dubai and Riyadh. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

The Role

London Business School is seeking a Database Manager to play a key role in enabling effective alumni engagement and philanthropic activity through high-quality data, systems and insight. This role sits within the Advancement team and focuses on maximising the value of our core fundraising and alumni database (currently Raiser's Edge) to support strategic growth and engagement.

You will work closely with colleagues across Advancement to ensure our data systems are robust, well-governed and easy to use, enabling teams to build meaningful, life‑long relationships with alumni, donors and supporters.

You will provide end-to-end database capability to support the Advancement department and wider School community. You will manage system configuration, data quality, reporting and user support, ensuring colleagues can confidently use data and fundraising tools to deliver their objectives.

A key part of the role is supporting and developing colleagues through training and guidance, acting as a subject‑matter expert on Raiser's Edge and related systems, and helping shape future system enhancements as the department’s needs evolve.

Main Responsibilities

• Manage and maintain the Advancement database (currently Raiser's Edge), ensuring data accuracy, integrity and effective use.
• Deliver database training and documentation for new and existing users, including ongoing "top up" training.
• Analyse changing requirements and support system upgrades and enhancements in collaboration with the Head of Data.
• Provide reporting and ad hoc data analysis to support fundraising, engagement and decision making.
• Act as the first point of contact for complex data issues, identifying problems, proposing solutions and maintaining issue logs.
• Support data governance, data privacy and information security in line with School policies and committee requirements.
• Mentor and support the Data Coordinator, enabling skills development and timely data provision across Advancement.
• Contribute to School wide information systems initiatives, including data maturity improvements.

Who We Are Looking For

• Experience working with relational databases, ideally within a fundraising or CRM environment (e.g. Raiser's Edge).
• Experience of database requirements analysis, upgrades or system improvements.
• Strong analytical skills with the ability to produce clear, accurate reports.
• Excellent written and verbal communication skills, with confidence delivering training to diverse audiences.
• Advanced Microsoft Excel skills; knowledge of query tools such as SQL is desirable.
• Strong attention to detail and ability to manage confidential or sensitive data.
• Ability to prioritise work effectively and operate with a high level of autonomy.
• A collaborative, customer focused approach and strong relationship building skills.

Benefits You Can Enjoy

• Generous annual leave of 27 days plus extra days between Christmas and New Year
• USS pension, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 2 days per week.

We operate with core hours - 10:00-15:00 - to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.

View Job Description

View London Business School Benefits

Competitive Salary dependent upon experience