Data Support Officer

Old Moat; Manchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

Manchester City Council is seeking a Data Support Officer to join the Performance, Research and Intelligence Department. This role involves maintaining address databases, processing applications, and collaborating with various stakeholders to ensure accurate addressing practices. The successful candidate will demonstrate strong technical and interpersonal skills, contributing to the council's strategic decision-making.

Benefits

Generous holiday allowance

Local government pension scheme

Enhanced parental and carers leave

Learning and development opportunities

Qualifications

• Proficient in managing and updating address databases.
• Effective written and verbal communication skills.
• Strong problem-solving abilities.

Responsibilities

• Maintaining and updating address databases.
• Processing applications for new addresses and street names.
• Ensuring compliance with local and national regulations.

Skills

Database Management

Problem-solving

Communication

Attention to Detail

Tools

Gazetteer Management software

Job description

Working hours: 35 hours per week (flexible / hybrid)

Contract type: Permanent

Closing date: 12 June 2025

Interview method: in person

This Role Is Subject To

• DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
  
  

An exciting opportunity has arisen to join our organisation as a Data Support Officer within the Performance, Research and Intelligence (PRI) department.

The main function of the PRI is to provide the council with evidence and intelligence to inform strategic and operational decision-making, as well as to demonstrate the impact of those decisions on the council’s priorities.

PRI is structured as a cross-organisational function that supports all areas of the council’s corporate plan. PRI comprises three teams (People, Place and Core) working across various thematic and technical projects. These teams focus on data governance, research, data analysis, performance monitoring, and intelligence gathering to inform service delivery and decision making.

The role sits in the Address Management team that is part of Core, working closely with another Data Support Officer to jointly supervise the Data Support Assistant and Business Administration Apprentice and will report directly to the Senior Data Officer.

The Address Management team are responsible for managing and maintaining the council's official address databases, specifically the Local Land Property Gazetteer (LLPG) and Local Street Gazetteer (LSG), which feeds into the National Land Property Gazetteer (NLPG). The team are also responsible for the Council’s statutory function for Street Naming and Numbering (SNN). They ensure compliance with national standards, processing applications for new or changed addresses and street names. This involves collaborating closely with local communities and external organisations such as Royal Mail/GeoPlace to ensure accurate and consistent addressing practices.

Key responsibilities include:-

• Maintaining and updating address databases - this includes ensuring accuracy, completeness, and adherence to British Standard BS7666.
• Processing applications - handling requests for new addresses, street names, and changes to existing ones.
• Consultation and liaison - collaborating with local communities, developers, and other relevant bodies to resolve naming disputes and ensure compliance.
• Notifying external bodies - updating organisations like Royal Mail about address changes.
• Resolving address anomalies - addressing inconsistencies or errors in address data.
• Compliance with legislation: ensuring adherence to local and national regulations related to street naming and numbering.
• Developing and maintaining SNN policies - contributing to the development and implementation of local SNN policies and best practices.
  
  

The successful candidate will be highly motivated, enthusiastic and assertive, that can demonstrate the Our Manchester behaviours in their approach to work.

The candidate must be able to demonstrate:-

Technical Skills:-

• Understanding of Legislation - GeoPlace provides guidance on relevant legislation, emphasising the importance of adhering to specific laws and policies when naming and numbering streets.
• Database Management - proficient in managing and updating address databases, ensuring accuracy and consistency.
• Software Proficiency - comfortable using Gazetteer Management software for data entry, mapping, and other related tasks.
• Spatial Awareness - a strong understanding of spatial relationships and geography is beneficial.
  
  

Soft Skills:-

• Communication - Effective written and verbal communication skills are crucial for interacting with developers, residents, and other stakeholders.
• Problem-solving - the team often deal with complex situations, requiring strong problem-solving abilities.
• Attention to Detail - Accurate and thorough work is essential for maintaining the integrity of address databases.
• Interpersonal Skills - The team often need to consult with residents, councillors, and other parties, requiring good interpersonal skills.
• Organisational Skills - Managing multiple tasks and deadlines is an important part of the role.
  
  

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester
  
  

Benefits We Offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
  
  

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
  
  

Guaranteed Assessment Scheme

Requirements

We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition
  
  

When You Join Us

We’re a Disability Confident Employer, Offering

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
  
  

For more information about the role or any adjustments, email [e-mail].

What we will need from you if you’re successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.This is not arole we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

Required

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: We’ll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
• Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.
  
  

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other Relevant Information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.

Privacy Notice