Technical Support Officer - 30997

Environment Agency; Sale; On-site; GBP 28,000 - 35,000; Full time

Job summary

The Environment Agency seeks a Technical Support Officer to join the Field Operations team in Sale, Manchester. This diverse and dynamic role involves ensuring asset compliance and providing operational support, including administrative duties. Candidates with strong organizational skills and a commitment to health and safety will thrive in this position, helping to protect people and the environment.

Qualifications

• Experience in health and safety awareness.
• Ability to deliver results under pressure.
• Understanding of IT, including smart phones/tablets and MS applications.

Responsibilities

• Provide operational support to Field Team Leaders.
• Manage calendars, rotas, and PPE orders.
• Respond to incidents on a 24-hour call-out rota.

Skills

Organizational skills

Problem-solving

Communication

Job description

2 days ago Be among the first 25 applicants

Job Description

We are the Environment Agency. We protect and improve the environment and by joining us, you will become part of a diverse organisation which takes pride in welcoming applicants from all sections of the communities we serve.

Job Description

We are the Environment Agency. We protect and improve the environment and by joining us, you will become part of a diverse organisation which takes pride in welcoming applicants from all sections of the communities we serve.

Field Operations protect people and the environment by maintaining and operating our flood and coastal risk management assets and responding to incidents. Job Description We have a fantastic opportunity for an experienced and motivated Technical Support Officer to join the Field Operations Team at our principal depot in Sale, Manchester. You will provide essential operational support to enable the delivery of planning and technical expertise to our Field Team Leaders and the wider team. As a Technical Support Officer, you will support the team in, but not exhaustive of: * Working along side our Principal Depot Liaison Officer (PDLO) in the depot to ensure asset compliance and data control

• Management and organisation of calendars and rotas
• Procurement and purchase order support.
• Processing orders of PPE and equipment whilst keeping an accurate stock inventory.
• Maintenance and processing of personnel data
• Arranging accommodation and transport for meetings and training sessions. * Compilation of relevant information for social media and team briefs. * General administrative duties.
  
  
  

Responding to incidents is a central part of what we do. You will be required to have an incident role on a 24 hour call out rota and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training will be provided.

The team

Our diverse team are based at our Principal depot in Sale, Manchester. We are responsible for the delivery of routine maintenance programmes on rivers and watercourses in the Greater Manchester, Merseyside and Cheshire areas in the North West of England. We respond to environmental incidents, such as flooding and pollution, both day and night. We also work across the country when required to assist with flood and environmental impact response.

Experience/skills Required

"Essential: You should demonstrate the ability to deliver results and resolve problems quickly

Good organisational skills and a proven ability to work under pressure is essential. Understand site health and safety requirements. Strong people skills and the ability to motivate and engage others, be comfortable with managing external suppliers Understanding of IT, including smart phones/tablets and MS applications.

Willing to learn our in-house systems.

You will demonstrate a good level of understanding or experience in all or some of the following:

• Health, Safety & Wellbeing awareness
• Strong prioritisation skills and self-motivation to ensure tasks are achieved.
• Contribute to the development of best practice in terms of continuous improvement relating to storage of records and use of data systems.
• The ideal candidate will be a self sufficient person who has a methodical approach to work and planning. Friendly, helpful, and willing to work with others.
  
  
  

Contact and additional information

This role includes taking part in a duty roster which attracts additional payments. Due to the nature of this role and incident response duties, the ideal candidate will live locally or within an easy commute.

We value authenticity. If you want your application to stand out, a generic AI-generated response isn’t going to separate you from the crowd, even if it promises to personalise the response. Interviews are designed to probe deeper into your skills and experiences, so this will give us a clear indication of whether the application matches the real person at interview, or if it’s something AI has fabricated.

A 6 month probation period applies.

Interviews are scheduled to take place week commencing 16th June

For further details please contact [e-mail]

Competence 1

Works in Teams

Description

Describe a time when you have worked co-operatively as part of a team to achieve common goals, explain how you developed effective relationships with other team members.

Competence 2

Takes Decisions and Solves Problems

Description

Describe a time when you have needed to solve an administrative problem. How did you use your skills and experience to help you find a solution?

Competence 3

Communicates Effectively

Description

Please provide an example of when you have communicated effectively with others on a task/project or providing a service to others. What made your communication successful?

If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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