Data Services Manager

London North Eastern Railway; York; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Data Services Manager to lead the charge in transforming data into actionable insights. This pivotal role involves overseeing the data lake, engineering pipelines, and analytics-ready assets, ensuring data is accessible and high-quality. You will collaborate across departments to shape a business-aligned data roadmap while championing innovative data architecture and tools. This is a unique opportunity to drive impactful projects that enhance customer experiences and operational efficiency in one of the UK's most iconic train operating companies. If you're passionate about data and innovation, this role is for you!

Benefits

Free travel on LNER

75% off other companies' tickets

Discounted international train tickets

50% discount on LNER tickets for friends & family

Generous pension scheme

Annual cycle to work schemes

Health & wellbeing schemes

Training opportunities

Rewards & awards

Qualifications

• Proven success in managing data engineering teams and delivering scalable data products.
• Experience in data governance and improving data ownership.

Responsibilities

• Own and manage the data lake and catalogue for high-quality data access.
• Lead the roadmap for data sourcing and ensure proactive mitigation of bottlenecks.

Skills

Data Engineering Management

Data Product Design

Data Governance

SQL

Stakeholder Management

Communication Skills

Tools

Athena

Quicksight

Tableau

Power BI

Sagemaker

Terraform

Github

AWS Data Lakes

AWS Kinesis

Job description

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

At LNER, we don't just move people — we move data, ideas, and innovation. As we accelerate toward a smarter, more connected future, our data is at the heart of how we operate, plan, and grow. Now, we're looking for a Data Services Manager to help lead that charge.

This is more than a management role. It's a chance to shape the future of data at one of the UK's most iconic train operating companies. You'll be the strategic and technical backbone behind our data lake, engineering pipelines, and analytics-ready data assets — driving smarter decisions, better customer experiences, and genuine innovation across every part of the business.

Within this role you'll also be involved in;

• Own our Data Lake and Catalogue: Lead the management of LNER's data infrastructure, ensuring data is accessible, high-quality, and built to scale.
• Build the Roadmap: Collaborate across departments to shape and deliver a clear, business-aligned data sourcing roadmap. Understand bottlenecks and technical debt to ensure proactive mitigation where possible.
• Lead with Innovation: Champion modern data architecture, best-in-class tools, and new technologies that keep us ahead of the curve.
• Represent Data Services: Team representation at the Data Centre of Excellence (DCoE) to create and maintain the LNER Data Strategy with particular focus on Data Architecture, tools and ways of working.
• Be a Culture Carrier: Embed a forward-thinking, ethical, and business-driven data culture across LNER.
• Deliver Impact: Contribute to high-profile projects that transform our revenue, cost efficiency, and day-to-day operations.

What you'llneed:

Essential:

• Proven success managing data engineering teams and delivering high-quality, scalable data assets/products.
• A demonstrable product mentality with experience designing, delivering and continuously improving data products that deliver business value.
• Experience delivering technical and cultural improvements regarding data governance, data lineage, and data ownership.
• Hands-on experience using data engineering tools to create and deploy data pipelines.
• Confident working with a wide stack of tools such as SQL, Athena, Quicksight, Tableau, Power BI and Sagemaker.
• Excellent communication and stakeholder management skills — able to bring people together around a shared vision.
• Ability to present and articulate complex matters in a simple and effective way to a range of stakeholders.

Desirable:

• Experience using Terraform and Github specifically for CI/CD.
• Experience with AWS Data Lakes including Lake Formation.
• Experience with AWS Kinesis / Firehose for real-time data pipelines.
• Experience of rail, airline or leisure industry.

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?

If you're passionate about turning raw data into powerful business value — and ready to lead a team doing just that — we want to hear from you – Apply now!

We are looking to interview for this role mid-end June 2025.