Data Resilience Engineer: Backup & Storage (On-site)

DXC Technology Company; Milton Keynes; Presencial; GBP 50.000 - 70.000; Jornada completa

Descripción de la vacante

DXC Technology is seeking a Backup / Storage Engineer to join our infrastructure services team. You will monitor and maintain backup operations across a large environment, ensuring reliability and data protection.

The role involves troubleshooting backups, collaborating with IT teams, and contributing to automation and process improvement. On-site, shift-based work with Edinburgh preferred, Luton also considered.

Formación

• Knowledge of backup and recovery technologies, with an understanding of the importance of data protection and service continuity.
• Experience with Veritas NetBackup, ideally including the versions relevant to the customer's environment (up to version 11).
• Knowledge of enterprise storage technologies, particularly NetApp and Dell EMC.
• A basic understanding of operating systems such as Microsoft Windows, Red Hat Linux, Solaris, and VMS would be beneficial, although this is not essential.
• The ability to learn new technologies and adapt to different tools and frameworks, including those that support automation and more efficient service delivery.
• A practical, problem-solving approach, with the confidence to investigate issues and find effective workarounds when technical limitations arise.
• Strong communication skills and the ability to work well with colleagues, customers, and other technical teams.
• A proactive attitude, a strong sense of ownership and a commitment to seeing issues through to resolution.
• A flexible and pragmatic approach to working, with the ability to manage priorities in a shift-based operational environment.

Responsabilidades

• Monitor and validate daily backup operations across more than 200 servers running on a variety of platforms, ensuring backups complete successfully and issues are identified promptly.
• Investigate and resolve backup failures, working through technical issues to restore normal service as quickly as possible.
• Produce and review daily backup reports, following up on failures and taking the appropriate action.
• Support IT service management activities, including incident, problem, and change management, in line with established ITIL processes.
• Work closely with colleagues and other technical teams to investigate incidents, share knowledge, and resolve issues effectively.
• Carry out root cause analysis where appropriate, identifying underlying problems and recommending or implementing longer-term solutions.
• Raise and manage hardware support calls with vendors when infrastructure faults occur, helping to ensure issues are resolved in a timely manner.
• Proactively maintain and manage the backup infrastructure to support service availability, reliability, and performance.
• Contribute to the development and improvement of backup strategies, ensuring they meet business and service requirements.
• Create, update, and maintain backup and recovery procedures so that processes are clearly documented and can be followed consistently.
• Manage and monitor storage and backup hardware platforms, helping to maintain their health, capacity, and performance.
• Identify opportunities to improve operational processes and make better use of available technologies, including automation where appropriate.

Conocimientos

Backup & Recovery

Veritas NetBackup

NetApp Storage

Dell EMC Storage

Windows

Linux (RHEL)

Automation

Communication

Ownership

Descripción del empleo

DXC Technology is seeking a Backup / Storage Engineer to join our infrastructure services team. You will monitor and maintain backup operations across a large environment, ensuring reliability and data protection.

The role involves troubleshooting backups, collaborating with IT teams, and contributing to automation and process improvement. On-site, shift-based work with Edinburgh preferred, Luton also considered.