Data Quality Lead - Issue Resolution

Arch Capital Group Ltd.; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

Arch Europe Insurance Services Ltd. in London, United Kingdom, seeks a data quality specialist to translate complex findings into clear business terms and lead governance efforts.

The role focuses on ensuring data quality across critical flows in the London Market and collaborating with IT, Operations, and offshore teams. You will develop dashboards, deliver audit-ready reports, and support change assessments at project interfaces to prevent recurrence.

Qualifications

• Bachelor's or master's degree in a highly analytical field.
• Nice to have: ISEB or DAMA certifications.
• 5+ years in data quality, data analysis, or MDM.
• Experience leading junior or offshore analysts.
• Experience in specialty insurance and the London Market.
• Exposure to root cause analysis and data governance practices.

Responsibilities

• Translate technical findings into clear business terms.
• Partner with IT and Operations to validate and deliver fixes.
• Align with Operations to embed new processes that prevent recurrence.
• Drive data quality improvements and monitoring dashboards.
• Produce weekly/monthly DQ reports for management.
• Support Data Governance forums with risk insights.

Skills

Data workflows

Data governance

Root cause analysis

Stakeholder management

Regulatory data expectations

Report writing

Education

Bachelor's or Master's in analytical discipline

Tools

SQL

Excel

Data quality tooling

Profiling tools

Issue-tracking systems

Job description

operations teams. Run workshops or playback sessions to explain issues, remediation plans, and expected changes. Translate technical findings into clear business terms.Partner with IT and Operations to deliver fixes: Collaborate with technology teams to validate technical defects and ensure production fixes are implemented correctly. Align with Operations to embed new processes that prevent recurrence. Support change assessments where fixes intersect with projects or system releases.Drive structural data quality improvements: Identify recurring issue patterns and propose prevent-rather-than-correct actions. Contribute to data rule definitions, quality controls, validation logic, and monitoring dashboards. Recommend updates to data standards, lineage, and ownership models.Reporting and governance: Produce weekly/monthly DQ reporting for management. Ensure all issues are documented to an audit-ready standard. Support Data Governance forums with insights on emerging risks and thematic
trends.

Skills / Competencies

• Deep understanding of critical data flows and business processes within the speciality insurance market including the London Market.
• Ability to produce clear and concise reports and documentation for both technical and non-technical audiences.
• Strong analytical mindset with proven ability to diagnose complex data issues.
• Excellent communication skills - able to simplify technical topics for business colleagues.
• Stakeholder confidence: comfortable leading conversations and challenging assumptions constructively.
• Organised and structured, with the ability to manage multiple concurrent issues.
• Skilled in root-cause analysis methods (e.g., 5 Whys, Fishbone, data lineage mapping).
• Ability to guide offshore teams and ensure consistent quality of work.
• Understanding of data governance, data controls, and regulatory data expectations.
• Proficiency with SQL, Excel, and data quality tooling (DQ dashboards, issue-tracking, profiling tools).

Qualifications

• Bachelor's or master's degree in a highly analytical discipline.
• Nice to Have: Professional certifications in business analysis (e.g. ISEB) and data management (e.g. DAMA).
• Experience5+ years in data quality, data analysis, MDM, or similar roles.
• Experience leading or mentoring junior or offshore analysts.
• Demonstrable success resolving cross functional data issues end to end.
• Experience within specialty insurance and the London Market.
• Exposure to root cause analysis, issue management tooling, and data governance practices.

14101 Arch Europe Insurance Services
LtdSummaryLocation: London, United Kingdom; Colchester, United KingdomType: Full time