Data Quality Coordinator | Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Frimley is seeking a Data Quality Coordinator to manage data quality and support pathology systems. The role involves responding to queries from GPs and staff, ensuring accurate data management, and providing excellent customer service. Candidates should have strong communication and organizational skills. Flexible working arrangements are encouraged, and opportunities for ongoing professional development are available.

Benefits

Flexible working arrangements

Professional development opportunities

Qualifications

• Experience with data management and administration.
• Ability to log and process requests accurately.
• Capability to liaise with third-party suppliers.

Responsibilities

• Manage and respond to queries from GPs and trust staff.
• Support key operational functions and ensure data quality.
• Provide guidance and problem resolution to users.

Skills

Excellent communication skills

Organisational skills

Attention to detail

Customer service

Job description

Berkshire and Surrey Pathology Services (BSPS) is a collaborative venture between Ashford and St. Peter’s Hospitals NHS Foundation Trust, Frimley Health NHS Foundation Trust, Royal Surrey County Hospital NHS Foundation Trust, Royal Berkshire NHS Foundation Trust, and Surrey and Sussex Healthcare NHS Trust.

The service provides a comprehensive range of pathology services to acute and primary care patients across the network.

The Data Quality Coordinator plays a crucial role in ensuring that administrative tasks associated with data quality, validation, and day‑to‑day management of pathology applications are carried out accurately and efficiently.

The post holder will be responsible for supporting key operational functions, maintaining clean and accurate data, and helping ensure systems operate smoothly.

An essential aspect of the role is responding to queries from GPs and trust staff, maintaining professional relationships, and supporting service users in the effective use of pathology systems.

• This is a hands‑on support role responsible for managing and responding to queries via email, self‑service requests, and telephone in a timely and professional manner.
• All issues and requests must be accurately logged and processed in line with current procedures.
• A key duty is ensuring that minimum data standards for patient demographics are consistently applied within LIMS and ICE systems, using a strong attention to detail to support accurate data entry and ensure that resolution at first contact is achieved wherever possible.
• The post holder will liaise with third‑party suppliers and contractors, ensuring that incidents and technical issues are progressed and resolved within agreed service level targets.
• The role also involves working closely with clinical and administrative users, providing guidance, problem resolution, and high levels of customer service.
• Excellent communication and organisational skills are essential, as the position requires continual use of telephones and VDU systems, strong concentration on complex tasks, and a supportive approach when dealing with a wide range of user needs.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health NHS Foundation Trust – Benefits

• The post holder will provide administrative support and day‑to‑day assistance in the use of Pathology IT applications across the service, including participation in out‑of‑hours cover and travel to other BSPS hospital sites as required.
• They will work collaboratively with colleagues to achieve team objectives, maintaining effective and professional working relationships at all times.
• The role includes attending mandatory training and contributing to the training of pathology system users.
• The post holder is expected to pursue ongoing learning and development to maintain a high level of technical and professional competence.
• A key responsibility is the consistent application of patient confidentiality and adherence to all relevant legal and organisational requirements, including the Data Protection Act, Health and Safety regulations, COSHH, and departmental policies.
• The post holder may also be required to undertake additional duties consistent with the role as directed by the Operational Manager for Pathology Support Services.

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

This advert closes on Monday 1 Dec 2025