Data Protection Analyst - Complaints

Heathrow; Hounslow; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Heathrow is seeking a role to support the Office of the Data Protection Officer, overseeing end-to-end privacy complaint handling and ad hoc compliance activities. You will collaborate with internal and external stakeholders to implement a robust complaints process and develop reporting and dashboards.

The role also supports the Privacy Team with rights requests, incident management, and compliance assessments, contributing to a broader privacy programme across the organisation.

Job description

This role supports the day-to-day running of the Office of the Data Protection Officer (DPO), ensuring the effective management of privacy-related activities across the organisation. The position plays a key role in overseeing end-to-end processes for privacy complaints while providing ad hoc support for other compliance-related activities.

Working with both internal and external stakeholders, you will be responsible for implementing and managing an end-to-end complaints process, identifying opportunities for improvement, developing reporting and dashboards, and responding to a wide range of privacy-related complaints.

You will also support the wider Privacy Team in delivering other compliance-related initiatives, including, but not limited to, rights requests, incident management, and compliance assessments.