Data Protection Analyst - Complaints

Heathrow Group; Greater London; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work

Job summary

The Heathrow Group is seeking a Privacy Compliance Administrator to support the Office of the Data Protection Officer in London. You will manage end-to-end privacy complaints processes, respond to enquiries, and deliver reporting and dashboards.

Ideal candidates have knowledge of UK GDPR, PECR, and privacy regulations, plus experience with stakeholder management and Microsoft 365 tools. Hybrid working in Greater London is available.

Qualifications

• Knowledge of data protection legislation, including UK GDPR, PECR, and related privacy regulations.
• Experience in fast-paced environments with competing priorities and fixed deadlines.
• Strong stakeholder management skills across internal and external stakeholders.
• Ability to work collaboratively as part of a team while managing responsibilities independently.

Responsibilities

• Implement and manage end-to-end privacy complaints process.
• Identify opportunities for process improvements and develop reporting and dashboards.
• Respond to a wide range of privacy-related complaints and inquiries.
• Support wider Privacy Team with rights requests, incident management and compliance assessments.

Skills

Data protection

Stakeholder management

Privacy complaints handling

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

SharePoint

Excel

Purview eDiscovery

Adobe Acrobat Pro

Job description

This role supports the day-to-day running of the Office of the Data Protection Officer (DPO), ensuring the effective management of privacy-related activities across the organisation. The position plays a key role in overseeing end-to-end processes for privacy complaints while providing ad hoc support for other compliance-related activities.

Working with both internal and external stakeholders, you will be responsible for implementing and managing an end-to-end complaints process, identifying opportunities for improvement, developing reporting and dashboards, and responding to a wide range of privacy-related complaints.

You will also support the wider Privacy Team in delivering other compliance-related initiatives, including, but not limited to, rights requests, incident management, and compliance assessments.

• Knowledge of data protection legislation, including UK GDPR, PECR, the Data (Use and Access) Act (DUAA), and related privacy regulations.
• Experience of working in a fast-paced environment, managing competing priorities, ad hoc requests, and fixed deadlines.
• Strong stakeholder management skills, with the ability to build and maintain positive relationships across a range of internal and external stakeholders.
• Proven ability to work collaboratively as part of a team while managing responsibilities independently.

Ideally, you'll also have:

• Experience in customer service, complaints handling, or case management environments.
• A degree-level qualification, apprenticeship, or equivalent relevant work experience.
• Professional privacy qualifications, such as CIPP/E, CIPM, or equivalent certifications.
• Experience of using Microsoft 365 applications, including SharePoint, Excel, and Microsoft Purview eDiscovery, as well as Adobe Acrobat Pro.
• Experience of web content management and/or webpage design.
• Experience in service design, implementation, monitoring, and continuous improvement.

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