Data Platform Support Engineer — Linux & Python (Hybrid)

Digital Appointments; Aylesbury, Milton Keynes; Hybrid; GBP 48,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Great benefits

Collaborative team environment

Job summary

As a hybrid role in Buckinghamshire, the Application Support Engineer will ensure the stability, performance and reliability of a sophisticated data platform. You will own incidents, troubleshoot complex Linux-based issues, and write Python scripts to automate tasks and prevent recurrence.

You will monitor health, collaborate with development and infrastructure teams on releases, and document processes while communicating clearly with technical and non-technical stakeholders in a data-driven

Qualifications

• Proven experience in an application support, systems support, or similar technical role.
• Strong, hands-on Linux experience essential; comfortable with command line and troubleshooting.
• Solid Python scripting skills to automate processes and resolve issues.
• Experience supporting data platforms or data pipelines is desirable.
• Familiarity with monitoring tools such as Grafana, Prometheus or Nagios.
• Experience with SQL and database troubleshooting is advantageous.
• Methodical, analytical problem solver with strong attention to detail.
• Excellent communication skills for technical and non-technical stakeholders.
• Based within commuting distance of Aylesbury or Milton Keynes for hybrid working.

Responsibilities

• Providing application support for a leading data platform, taking ownership of incidents, problems, and service requests through to resolution
• Diagnosing and troubleshooting complex technical issues across Linux-based environments, identifying root causes and implementing fixes
• Writing, maintaining, and optimising Python scripts to automate processes and improve performance
• Monitoring platform health and performance, proactively addressing potential issues
• Working with development and infrastructure teams to manage releases, deployments, and configuration changes
• Producing clear technical documentation including runbooks, incident reports, and knowledge base articles
• Liaising with internal stakeholders and vendors to resolve issues effectively
• Contributing to continuous improvement of support processes, tools, and practices

Skills

Linux

Python

Problem solving

Tools

Grafana

Prometheus

Nagios

SQL

Job description

As a hybrid role in Buckinghamshire, the Application Support Engineer will ensure the stability, performance and reliability of a sophisticated data platform. You will own incidents, troubleshoot complex Linux-based issues, and write Python scripts to automate tasks and prevent recurrence.

You will monitor health, collaborate with development and infrastructure teams on releases, and document processes while communicating clearly with technical and non-technical stakeholders in a data-driven