Data-Driven Customer Communications Lead

Description This; City Of London; Híbrido; GBP 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical insurance

Pension

Annual performance bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub health and wellness

Volunteering up to 2 days

Resumo da oferta

Nationwide is seeking a strategic and operational leader to design and deliver customer communications, ensuring alignment with business priorities and outstanding customer outcomes. You will lead a high‑performing team, govern activity with robust controls, and advise senior stakeholders on effective communication strategies using data and personalisation technologies.

You will coordinate across functions, manage resources, and drive continuous improvement while maintaining risk management and

Qualificações

• Proven experience designing and delivering targeted customer communications using campaign management platforms and decisioning tools.
• Experience delivering customer communications in regulated environments with strong controls and QA.

Responsabilidades

• Lead and develop a high‑performing team of design and delivery specialists to ensure high‑quality outcomes.
• Analyse complex information, provide recommendations for informed decision‑making, and manage governance and risk across all communications.
• Collaborate with stakeholders across the organisation to drive improvements and adopt new decisioning/personalisation technologies.

Conhecimentos

Campaign management

Decisioning platforms

SQL

Stakeholder management

Leadership

Descrição da oferta de emprego

Nationwide is seeking a strategic and operational leader to design and deliver customer communications, ensuring alignment with business priorities and outstanding customer outcomes. You will lead a high‑performing team, govern activity with robust controls, and advise senior stakeholders on effective communication strategies using data and personalisation technologies.

You will coordinate across functions, manage resources, and drive continuous improvement while maintaining risk management and