Data & Digital Improvement Manager (Primary Care)

Northumbria Group.; Cramlington; Remote; GBP 49,000 - 57,000; Full time

Benefits offered by this job

Flexible working

Job summary

Northumbria Primary Care Ltd (NPC) seeks a Data & Digital Improvement Manager to lead digital transformation, BI, and service improvements across NPC. You will collaborate with GP practices, leaders, and suppliers to enhance data quality and digital systems, delivering measurable benefits while aligning with NHS standards.

The role involves driving the NPC Data and Digital Strategy, managing complex programmes, and providing senior‑level advisory support on transformation opportunities.

Qualifications

• Experience delivering improvement, transformation, digital or performance programmes within the NHS.
• Experience delivering data and digital transformation in primary care settings.
• Evidence of leading BI and analytics initiatives across a health organisation.

Responsibilities

• Lead delivery of NPC's Data and Digital Strategy.
• Manage digital transformation and service improvement programmes.
• Develop business intelligence, performance reporting and dashboards.
• Support implementation and optimisation of digital systems (e.g., SystmOne).
• Drive data quality improvements and digital maturity programmes.

Skills

Data analytics

Digital transformation

Change management

Education

Degree level qualification

Master's degree or postgraduate qualification

Lean Six Sigma qualification

CPD / continuing professional development

Project management training

Tools

Power BI

Tableau

SQL

Job description

Data & Digital Improvement Manager (Primary Care)

NHS AfC: Band 7

Main area Data & Digital Grade NHS AfC: Band 7 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week Job ref 319-8312902KD-HAS

Site NPC Northumbria Way Town Cramlington Salary £49,387 - £56,515 Per annum Salary period Yearly Closing 08/10/2026 23:59

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. The successful applicant will be an employee of the subsidiary and not Northumbria Healthcare NHS Foundation Trust.

Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It’s open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.

Whilst NPC are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.

Job overview

Are you passionate about using data, digital innovation and technology to improve patient care and operational performance?

Northumbria Primary Care is seeking an experienced and forward-thinking Data & Digital Improvement Manager to lead digital transformation, business intelligence and service improvement programmes across our growing organisation. This is an exciting opportunity to influence how technology, data and innovation are used to improve services, support practices and enhance patient outcomes across primary care.

Main duties of the job

As Data & Digital Improvement Manager, you will provide operational leadership for the development, implementation and continuous improvement of data, digital and technology-enabled transformation programmes across NPC.

Working closely with GP practices, senior leaders, system partners and suppliers, you will lead initiatives that improve data quality, optimise digital systems, support operational decision‑making and deliver measurable service improvements. You will play a key role in driving the NPC Data and Digital Strategy whilst ensuring compliance with NHS digital standards, information governance requirements and clinical safety processes.

Working for our organisation

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 120,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

This is an exciting opportunity to join an ambitious and innovative organisation at a time of significant digital development and transformation.

Working across Northumbria Primary Care, you will have the opportunity to:

• Influence the future direction of digital primary care services.
• Lead innovative projects that improve outcomes for patients and staff.
• Work closely with senior leaders, GP practices and system partners.
• Develop new approaches to data-driven decision making and service improvement.
• Support adoption of emerging technologies and best practice.
• Make a meaningful impact on quality, efficiency and patient experience across our services.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

Detailed job description and main responsibilities

We are looking for an experienced improvement, digital or informatics professional with a track record of delivering transformation and change within healthcare settings.

Key responsibilities include:

• Leading delivery of NPC's Data and Digital Strategy.
• Managing digital transformation and service improvement programmes.
• Developing business intelligence, performance reporting and dashboard solutions.
• Supporting implementation and optimisation of digital systems, including SystmOne.
• Leading data quality improvement and digital maturity programmes.
• Managing supplier relationships, procurement activities and digital solution performance.
• Supporting compliance with NHS digital and clinical safety requirements, including DCB0129 and DCB0160 standards.
• Using data and analytics to identify opportunities for innovation, efficiency and service redesign.
• Providing expert advice to senior leaders on digital development, performance intelligence and transformation opportunities.

Person specification

Qualifications / Professional Registration

• Degree level qualification or equivalent experience
• Evidence of continuing professional development
• Qualification or significant training in business intelligence, digital transformation or informatics
• Significant experience delivering improvement, transformation, digital or performance programmes within the NHS
• Master's degree or postgraduate qualification
• Lean, Six Sigma or Quality Improvement qualification
• Qualification or significant training in project management, service improvement, healthcare management

Experience and knowledge

• Significant experience delivering improvement, transformation, digital or performance programmes within the NHS
• Experience within Primary Care, Community Services, NHS Provider or ICB environments
• Experience implementing organisational change and service redesign
• Experience of supplier engagement and digital solution implementation
• Experience using data and analytics to support service improvement
• Experience managing complex projects and programmes
• Experience producing reports and presentations for senior leadership and Boards
• Experience delivering measurable benefits and performance improvements
• Experience of business intelligence platforms (Power BI, Tableau, SQL)
• Experience supporting digital maturity assessments
• Experience leading organisational cultural and digital change
• Experience of committee management
• Experience of coaching and mentoring others
• Experience leading organisational cultural change

Other requirements

• It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the organisation would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role.

Applicants who are members of the Armed Forces, those who have a disability that requires support in the work place (two ticks pledge) and those who have been looked after by the care system as a child or young person (for example, in foster care, children's homes, kinship or local authority care) who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.

We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.

If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.

Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre‑employment checks in line with CQC and NHS England statutory guidance.

Certificate of Sponsorship

Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.