Data Centre Technician

Barclays Business Banking; Slough; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Data Centre Technician to join their team in Slough. In this role, you'll be responsible for monitoring and maintaining critical technology infrastructure, resolving complex technical issues, and ensuring minimal disruption to operations. You will work with various hardware platforms and IT infrastructure, providing technical support and executing preventative maintenance tasks. This role offers an exciting opportunity to contribute to the stability and efficiency of the technology environment while collaborating with various teams. If you're passionate about technology and eager to make an impact, this position is perfect for you.

Qualifications

• Experience with hardware platforms and IT infrastructure management.
• Ability to troubleshoot and repair server-level hardware issues.

Responsibilities

• Monitor and maintain critical technology infrastructure effectively.
• Resolve complex technical issues while minimizing operational disruption.

Skills

Hardware troubleshooting

IT Infrastructure management

Cabling

Change management

Incident management

Risk and controls assessment

Strategic thinking

Education

ITIL Foundation certification

CompTIA Server+ qualification

Tools

Monitoring tools

Service management software

Job description

Join us as Data Centre Technician at Barclays, where you'll effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

To be successful as a Data Centre Technician, you should have experience with:

• Numerous hardware platforms, IT Infrastructure, and interdependencies, such as Storage and SAN elements, Unix and Wintel computing platforms, Networking platforms, emerging technologies from both a distributed systems and Data Centre infrastructure level.
• Troubleshooting and repairing hardware issues at the server level.
• Change and/or incident management in a similar support function (has experience of supporting software tools).
• Cabling. Working in data centre.

Some Other Highly Valued Skills May Include:

• ITIL Foundation or better.
• CompTIA Server+ qualification. Any other relevant certification.
• 24 x 7 shift working experience.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

This role will be based in our Slough office.

Purpose of the role:

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities:

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities, and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations:

• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative/operational expertise.
• Make judgements based on practice and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.