Data Centre Technician - NSC

TN United Kingdom; Slough; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated technician to deliver exceptional technical support and installations in a mission-critical Oracle Cloud Infrastructure datacenter. This role demands a commitment to 24x7 site coverage, ensuring that all hardware and network installations run smoothly. You will be at the forefront of problem-solving, collaborating with diverse teams to maintain high service levels. If you are passionate about technology and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Experience in delivering technical support and installations.
• Solid knowledge of fiber and copper cabling.

Responsibilities

• Manage installations and provide technical support in an OCI datacenter.
• Participate in the installation and maintenance of production server hardware.

Skills

Technical Support

Hardware Installation

Network Cabling

Problem Escalation

Oracle Cloud Infrastructure (OCI)

Site Planning

24x7 Site Coverage

Ticket Management

Education

Relevant Technical Certification

Tools

Ticketing System

Structured Cabling Tools

Job description

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A British passport is a requirement for this role to meet the security clearance eligibility.

Responsible for effective delivery of technical support and installations. This will include break-fix tasks, hardware, network, cabling, and rack deployments, site planning, problem escalation, and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolve escalations, and clear blocking issues to enable continued delivery of technician activities in accordance with internal policies and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.

A British passport is a requirement for this role to meet the security clearance eligibility.

Responsible for effective delivery of technical support and installations. This will include break-fix tasks, hardware, network, cabling, and rack deployments, site planning, problem escalation, and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolve escalations, and clear blocking issues to enable continued delivery of technician activities in accordance with internal policies and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.

Career Level - IC2

Effective delivery of technical support and installations. This will include break-fix tasks, hardware, network, cabling, and rack deployments, site planning, problem escalation, and managing installations. Works primarily at an Oracle datacenter in a “mission critical operations” environment. Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift. Involves on-call shifts, which means a driving license and the ability to reach the datacenter site within 60 minutes. Collaborates closely with other technical teams & non-technical teams (networking, compute, compliance, business operations).

Understand internal customer problems and provide technical solutions in a timely manner. Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware and software. Support deployment of on-site data center physical infrastructure, including structured cabling installation. Install, replace, and troubleshoot cables and hardware. Work within a ticket-based environment, able to prioritize ticket queues, resolve escalations, and clear blocking issues to enable continued delivery of technician activities in accordance with internal policies and service level agreements. Be aware of and abide by ticket processes and protocols, including OCI Change Management, board-level repair, and fault diagnosis to SLAs. Use provided tools for proper and timely internal reporting. Plan and commission new rack positions. Involve in the design and commissioning of new whitespaces. Work as part of a multi-disciplinary team without friction. Solid knowledge of fiber and copper cabling.