Data Centre Services Engineer - Edinburgh

Pulsant ltd; City of Edinburgh; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading UK digital infrastructure provider seeks a Data Centre Support professional. This role involves assisting clients with hardware, networking tasks, and delivering exceptional customer service. Successful candidates will possess strong problem-solving skills and troubleshooting experience, thriving in a high-pressure environment with a focus on IT technology.

Benefits

Supportive work environment

Career growth and development

Private healthcare

Cycle to work scheme

Udemy license

Qualifications

• Experience providing high levels of customer service in an IT or similar industry.
• Computer hardware troubleshooting experience.
• Ability to work well to deadlines and under pressure.

Responsibilities

• Responsible for data centre support to external and internal clients.
• Deliver intelligent remote hands for external and internal customers.
• Manage all incoming calls, tickets, emails, and faxes.

Skills

Customer service

Hardware troubleshooting

Problem-solving

IT technology knowledge

Job description

• Permanent role
• Shift pattern - 12 hour shifts. Four on four off 07:00 – 19:00/19:00 – 07:00. One week in four night shift rota. Plus on call duties.
• Learn new skills via on the job training and company provided Udemy learning resources.

About Pulsant:

Pulsant is a leading UK digital infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 12 strategically located data centres, 3 offices and a dedicated team of over 330 professionals, we support 1000+ clients services across the UK with cloud, connectivity, and compute services.

Job Purpose:

Responsible for data centre support to external and internal clients, assisting with server, networking and hardware related tasks and standard change requests via phone, email and fax. Supporting DC capacity, layout and Rack Deployment, Cabling and other facilities activities. Delivering these responsibilities across multiple site locations in Edinburgh.

Key Responsibilities:

• Respond to customers within agreed SLA.
• Deliver intelligent remote hands for external and internal customers
• Deploy racks and related equipment to support customer orders.
• Manage all incoming calls, tickets, emails and faxes to the data centre services function.
• Proactive update customers and resolution of service.
• Follow escalation processes; tickets to support management and other teams as required.
• Liaise with third party suppliers to report and escalate customer problems.
• Access management to site where no security function is available.
• Cabling support including crimping, patching, labelling, running and terminating.
• Troubleshoot hardware faults and arrange replacements.
• Install and decommission redundant equipment and cabling.
• Co-operate and work closely with all members of the DC and wider operational teams to ensure efficient, productive and high-quality service to customers within the Pulsant live Data Centre.
• Stock control of Pulsant assets and store management.
• Manage, categorise, and prioritise all relevant tickets; these include problems, queries and requests regarding Pulsant services.
• Support Trainee DC Engineers when required.
• Monitoring of infrastructure, site walk around checks and reporting / escalating any faults or concerns as required.

Our ideal candidate:

• Experience providing high levels of customer service in an IT or similar industry.
• Computer hardware troubleshooting experience.
• Ability to work well to deadlines and under pressure.
• Ability to think logically.
• A good knowledge of how software and operating systems work.
• Good problem-solving skills.
• Keen interest in, and passionate about IT technology and infrastructure.
• Commuting distance, no more than 1 hours driving distance from the Edinburgh EH12 and EH28.
• Candidate has own vehicle and full UK driver’s license.

Why join Pulsant:

• Supportive work environmentwith a focus on career growth, development, work life balance and well-being.
• A friendly, family-like atmospherewhere almost half of employees have been with Pulsant for 5+ years
• Benefitsinclude pension, private healthcare, cycle to work scheme, free breakfast and snacks, Udemy license and more.

To hear more about working at Pulsant check out:

pulsant.com/careers

linkedin.com/company/pulsant-limited/life/

Search @lifeatpulsant on LinkedIn and Instagram

Pulsant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. If you require reasonable accommodation to participate in the job application or interview process, please reach out to us by email: [e-mail]